Hi Have you taken any action on your cooker problems as you have not responded to my advice. With a bit of research you can win. Always deal with the retailer when you have information

Hi there. The same advice remains even if its a different fault to the one I had. Just enter the model number etc on the product reveiw website or you can enter the details and google it if it has a history of faults it will come up You have a good case under the SOGA the same fault 3 times in the past 3 years would indicate an inherent fault I am not familiar with the court system in Scotland as i did mine in the UK They will play hardball until the court papers land on the doormat but in my case they settled if I withdrew the action You can get an independent engineers report which you will have to pay but you can add the cost to your court action if you decide to go through with it . When I lived in the UK all Hotpoint products had a 5 year warranty on parts. Have you paid for the last repair as yet if you have it should have been for labour only. Have you still got the service reports for the current and previous jobs as you will need them as exhibits if it gets to the court stage. Also if this fault keeps recurring it may be better to reject the cooker and ask for a replacement/refund if you can prove it is an inherent fault you dont want this problem every year! As it is midnight in Sweden where I live I will call it a day now and it is -16c and snowing outside Will check again tomorrow

Can you please advise what the fault was! If it is the Heating element for Oven this is a known problem as these cookers are made by BEKO and are badged as a Hotpoint I had the same problem with a Beko cooker and took the Retailer to court and won! What you need to do is go online and check the product reveiw websites there are lots of them that deal with product groups ie Electrical Goods When you have found enough evidence that suggests it an inherent faulg go back to the retailer send a letter detailing all the facts invite them to reconsider thier decision If they wont budge then a Letter before Action giving them 14 days to change their response and advise you that you will start a claim in county court to recover your costs But you must be prepared to follow it through Dont Bluff