Blimey! Time flies.... heres an update to what happened... best wishes to anybody else currently challenging their PDLs! Pounds to Pocket - loan cleared in full £996 written off Lending Stream - reduced £150 and removed default QuickQuid - £150 refund Peachy -FOS did not uphold. Agreed repayment plan with Peachy with a £6 discount (yes - £6!) 4Finance / Vivus.co.uk - £50 refund. Given they are not even a UK company any more I was happy with that DifferentMoney (My Mate) - FOS did not uphold. Wonga - loan cleared in full £880 written off Mr Lender - FOS did not uphold. This had been paid off with a discount previously. Ladder Loans - FOS did not uphold. They later settled at 25% of outstanding balance. £956 written off So... grand total reclaimed £3,188 pjb

Yep - they've used up their grace period now. FOS forms being sent off. I agree - and that is exactly the point I made about QuickQuid (15 loans in 12 months), and will be making about Wonga if adjudicator decides to side with them too...

Mr Lender was one of the last lenders to loan to me before I went into a DMP. The reasons in the adjudictor's email were: They evidenced a credit search. The adjudicator thinks that the other PDL's I also had open with Wonga were not visible on my CRAs at time of the credit check. All previous PDLs had been paid off, and the earlier ones from 2 years before were considered to be irrelevant due to length of time that had passed. No defaults at time of Mr Lender lending the money (the defaults came later) Mr Lender froze interest and charges when I informed them of the DMP They later agreed a repayment plan with me (i also paid off the repayment plan early with a discount offered by Mr Lender - but that wasnt mentioned by the adjudicator)

ok.. quick update on progress.... The FOS complaints are not going as well as I hoped so far... The main push back points seem to be that i didnt have any adverse data on CRAs at the time when I was taking out loans (i.e. no late payments etc), I wasnt re-loaning on same day but later in the same month, and bizarrely the adjudicators do not believe that the payday lenders would have been aware of the other PDL's lending to me due to how short-term loans info is shared with the CRAs (I didnt get that one tbh). Current Status... Pounds to Pocket - cleared my outstanding loan in full. £996 written off. Lending Stream - didn't action my acceptance email, so I kicked off a FOS complaint. Lending Stream then re-negotiated with me. £150 written off (all interest), a £5 per month payment plan set up on outstanding balance and adverse info removed from CRAs (loan itself is still on there though). QuickQuid - did not agree that the loans were unaffordable (15 loans / top ups in a year!). FOS adjudicator agreed with them (!!). I have asked for referral to Ombudsman. Peachy - did not agree that the loans were unaffordable. FOS adjudicator agreed with them. Referred to Ombudsman, 4Finance / Vivus.co.uk - This lender has offered £50 goodwill payment. I am sitting on this at the moment to see how the other cases go with FOS. DifferentMoney (My Mate) - did not agree that the loans were unaffordable. FOS adjudicator agreed with them. Referred to Ombudsman. Wonga - did not agree that the loans were unaffordable (23 loans in 24 months). FOS adjudicator still investigating. Mr Lender - did not agree that the loan was unaffordable. FOS adjudicator agreed with them. Referred to Ombudsman. Ladder Loans - acknowledged my complaint, has responded twice to say need more time. Well outside 8 week window now, but I'll give them a little longer to reply. Any advice welcome. cheers

Hi all, I would like some advice please on my partner's Next Directory account which was opened around start of 2007. Payments have been made in full and on time etc over the 10 years, and the account is fully up to date. My partner's CRA records are spotless and we do not want Defaults or any AP markers etc to be recorded. Before Christmas, the account was suspended out of the blue and now the credit limit is tracking down to keep in sync with the current outstanding balance. My partner emailed a complaint of being unable to use the account, and in response received a goodwill payment. The complaint also asked for the credit limit to be reinstated otherwise no choice but to close the account and request a copy of the CCA. The limit was not reinstated. This week, a letter has been received from Next that basically says 'sorry - but we dont have a record of the signed agreement'. The letter also helpfully encloses a new CCA for my partner to sign and return along with various printouts of notice of variations and a screen print out of the outstanding balance on the account. Obviously, we are aware that the account is now unenforceable. However, we dont want any adverse markers to be recorded on the CRAs. Has anybody else been in a similar position, and what options are open to us now? i.e. balance reduction, 0% interest, reclaim interest etc? Alternatively, given that Next do not have permission to process my partner's data, can they be asked to close the account and remove all data from the CRA? thanks in advance...

thanks citizenB That wasn't quite the reply I was hoping for, but at least I know where I am at now! PS - contact details for Vivus / V7 are: V7 Limited City Tower 40 Basinghall Street London EC2V 5DE

Hi all, Not too much action since my last post, things are slowly moving along... Complaint forms were posted off to FOS a couple of weeks back against those firms who had already provided Final Responses. I am now waiting to hear next steps from FOS (how long should I expect to wait after posting?) Wonga - They have replied to say they disagree that the 20 loans they lent to me over the 24 month period were unaffordable. Complaint has gone in to FOS. Vivus / 4Finance - Turns out they were bought by a company called V7 so is not owned by 4Finance any more. Since finding the right place to complain to, I have to say that they handled the complaint very professionally and quickly. However, they disagree that the loans were unaffordable, but have offered a £50 goodwill payment. I paid just over £300 interest over 6 loans (first loan was 0%) so considering next steps on this one... cheers pjb

ok... quick update Lending Stream - despite offering to reduce my outstanding balance a few weeks ago - have not responded to my acceptance email, nor reduced the balance. I have now withdrawn my acceptance, and so this complaint is also with the FOS. I went over the final response email again and the £105 offer was actually a write-off of interest they had charged after I had started the DMP plan. It will be interesting to see how the FOS views their offer now I have shared it with them... pjb

thanks DX. I see that my thread title has been pimped up too! Part of the reason for posting is to help others. So much good info on here if people take the time to learn! cheers pjb

Hi all, Having read through many threads on this excellent site, I decided to raise formal complaints with a number of payday loan lenders. Between around 2012 and 2014 I took out around 60 payday loans. After the first few loans, I quickly found myself short of money after paying off the loans, and having to take out new ones again. Eventually I threw the towel in and started a DMP around the start of this year. My complaints were based on the loans being un-affordable, and that they should have been for short-term lending only. Complaints were raised in early October to the lenders. Here are the results so far: Pounds to Pocket - did not agree that the loans were unaffordable. However, they have cleared my outstanding loan in full. £996 written off as a goodwill gesture! : ) Lending Stream - didnt agree loan was unaffordable, but they reduced £105 from outstanding balance - refund of interest charged after i informed them of DMP - which i accepted. QuickQuid - did not agree that the loans were unaffordable. They offered me a £150 goodwill payment which I did not accept. Complaint with FOS. I am aware of recent redress ruling, but no contact from that. Peachy - This lender did not agree that the loans were unaffordable. Complaint with FOS 4Finance / Vivus.co.uk - This lender has not responded to my complaint. I dont think they operate in UK any more but they do have brands all over Europe. Does anybody know how I can contact them as they are ignoring my emails? Complaint also with FOS DifferentMoney (My Mate) - did not agree that the loans were unaffordable - with FOS Wonga - acknowledged my complaint, but not provided a response yet (still within 8 week window) Mr Lender - did not agree that the loan was unaffordable - with FOS Ladder Loans - acknowledged my complaint, but has not provided a response yet (still within 8 week window). I am aware of Dollar Financial redress scheme, no contact from that either. So... not a bad result on my complaints so far with around £1150 written off. I'll keep you all posted as the other complaints develop. My advice to anybody in similar situation to me, get those complaints in! pjb