The last bill for my electric was 19th August 2014 and Gas says its due on the 16th of October. I've had a reply via DM on twitter saying its not credit, and that it will be amended when I get my next bill- that its credit that I haven't yet been billed for? I just don't understand when I thought I was paying for my energy as I use it. The last bill I have has estimated readings and actual readings, the estimated figures are all higher than the actual. I'm just a bit confused and would obviously rather that money be in my pocket than theirs- IF it is credit at all, and if it isn't, it shouldn't be on the statement as its just misleading. There's still £20 awol on my account that I have to call for a code to get refunded but it could take up to 3 more top ups before they approve it.

Thank you for your reply, I've emailed the complaints department, and I'm going to print/screenshot the statements just in case they magically disappear.

I've had some issues with my Scottish Power prepayment key so went online to order a new one. I decided to look at my statement. When my landlord had the prepayment meters installed I was given the option of transferring my outstanding bills to the meters (both gas and electric), I opted to do that. Both outstanding balances were cleared over a year ago. My statement says that my gas is in credit by £124 and my electric is in credit by £360 ( after actual readings). When I tried to top up my account the key reported a fault and the money never credited to my meter. I have spoken to a 'customer service' advisor, I finally got through after 3 days of trying and she said regarding the credit that its not actually credit and that it will be recalculated when I get my next statement. I am confused as to why any credit would show up, and the fact that I am only paying for my gas and electric as its being used. Am I being informed correctly? is this money I could get refunded? Thanks in advance.