Its been a while, so time for an update. I sent a written letter to 3 Vodafone address, the letter as of below. To date i have had no response to this letter, yet instead vodafone sent me out a notice of default letter. I have recieved a reply by email from Lee from vodafone, via this topic. He mentions me cancelling the direct debit in november, however, my payments and history show that it was actually cancelled by myself in january. They also mention that they have no record off recieving a cancellation letter from myself, or any letter for that reason. I see Lee did not take any notice of putting the facts together, as he should be clearly able to see that the account in question was not used since november anyway. They hav'nt responded to my recent letters either. I will forward one final letter to vodafone, prior to taking legal action. Any suggestions anybody? Thanks

Thanks for the advice , i did last night follow the procedure with Vodafone. The reference number was WRT135 - CAG Forum [#7969445] Hope Lee pops in soon Will keep you all updated as i progress with vodafone.

Hi, Google has bought me to this place, where i feel slight comfort as other people have been in the same boat as me. I was once a happy vodafone customer, happily utilising a contract for 25 months or so. However, the aftermath has been a life changing nightmare. I have quoted below a letter, which i also showed the chat staff, however they were far from understanding. I tried my luck with vodafone live chat, but have only been left further stressed due to the un-cooperative staff. They are persistant that they didnt recieve a cancellation letter and are asking for proof of postage. However, their is no proof as it was sent via a stamped envelope in a letter box. Could anybody please shine some light to this matter? What would be the best coarse of action? I hope Lee from vodafone stumbles upon this.. Thank you