Hi, I'm about to make a claim for missold PPI on a Welcome Finance loan sold that was sold to MKDP in 2010, it is definitely statute barred ( sure of that). I wanted to know if FSCS rules are different that with normal lenders, if I put the claim in will they be able to offset the refund against the debt? As far as I'm aware, a company can't offset a PPI refund against a debt that has been sold to an external DCA (in this case MKDP). I would be grateful for any help with this. Thanks in advance.

Hi, Here is my response from them: Investigation Outcome and Conclusions Having reviewed the information I have available I am unable to uphold your complaint. The reason for this is that when assessing your loan application Uncle Buck used data from Lending Metrics, who provide real time data to assess your credit worthiness and affordability along with information you provided on your application. Uncle Buck displays warning messages that its loans are unsuitable for longer term borrowing and this is also explained in our adequate explanations document. If a customer wishes to re-apply having successfully repaid a loan, we would consider this application, if it falls within the parameters of our re-serve policy, as there may be valid reasons why a customer would seek further funding. At Uncle Buck we believed, and continue to believe, that responsible lending needs to be matched by an element of responsible borrowing. We make customers aware we record their responses and expect these to be truthful and accurate insofar as the customer is aware at the time. Please note that according to our Complaints Procedure, this is our final response. If you are unhappy with it, you may refer your complaint to the Financial Ombudsman Service. You need to do this within six months of the date of this letter. For more information please visit The address of the Financial Ombudsman Service is: Exchange Tower London E14 9SR. The enclosed leaflet provides you with more information on taking your complaint to the Financial Ombudsman Service and the service they provide. Alternatively, you can within two weeks of receiving the final response letter ask our Complaints Manager to review it, or ask our Trade Association to conduct a review. We have enclosed a further copy of our Customer Complaints Procedures document giving further details on how you can do this. We appreciate the time you have taken to bring this matter to our attention. Is your response similar to mine? As I said they didn't address most of the points I made in my complaint and just provided a standard response, their quality of complaint response is shocking.

Hi, I've just complained to Uncle Buck for a similar situation to yourself. I also received a final response which also mentions Lending Metrics, can you post the full response from them? Maybe they are just fobbing complaints off with a standard template letter re responsible lending? They decided not to uphold my complaint because they used Lending Metrics and they warn customers of the consequences of taking a loan before they apply, their complaint didn't address most of the points I made on my complaint, they glossed over most of the points I made and it looks to me like I've just been fobbed off. I'm going to appeal with their complaints manager and if I get no joy I'll go to the FOS.

Thanks for the reply. How can they register a default against me on the 19th of December when I'd entered into an arrangement to pay, made the first payment in December then didn't pay what was due on 31st January. Surely the date of the default is incorrect if I didn't actually default until the latest 31st January? The information that the creditor shares with the CRA's has to be a true reflection of the account at the time and as far as I can see from ICO information the information on my credit file doesn't accuratly reflect what happened with the account. I have proof to say that I was in an arrangement until 4th February when I received an email to say that the repayment plan is no longer in place as I hadn't kept to the repayments.

Hi, I had a loan from Mr Lender in June, I rolled the loan over five times but when it came to paying the whole thing off in one go I couldn't afford it, I missed the payment on 19th December 2013. I set a payment arrangement for three months to pay the debt off, I made the first payment in december with the next one being due at the end of January which I didn't pay and made no further payments. They sold the debt to Motormile Finance in march and I am still to hear from them. I've checked my credit file and it shows a record of the Mr Lender account, it shows as closed and settled on the 19th December and MMF now shows as the new owner of the debt. The problem is that on the entry from MMF it shows that the account closed and defaulted on the 19th December 2013 even though I had set a payment arrangement with Mr Lender and made the first payment to that in December with the next one not due until the 31st January 2014. The ICO rules state that if you enter into an arrangement to pay with a creditor then this will show as an arrangement to pay and this will not show as further arrears unless the arrangement is broken. As I was in an arrangement to pay and I have clear proof that I was then the default date is totally wrong, this to me says that the whole default is flawed and must be removed from my credit file. Can any one please help with views on how I should deal with this, should I approach Mr Lender or MMF? Should I ask that the default be removed permanently? I'm guessing that they would just change the date of the default on my credit files but wouldn't they need to go through the process to default me all over again before they could do that? Any views would be appreciated. Thanks

Hi guys thanks for the replies, But I just woke up this morning and a cheque for the whole amount offered has arrived!! I'm made up as I said I could really do with the money. If there is anyone else out there not claiming on an old unpaid loan then I say there is nothing to loose and a lot to gain. Thanks guys

Hi guys this is my first post, I took a loan with Natwest in 2007 and was told when applying that I must take the PPI to get the loan. A year later I cancelled the PPI and made a complaint to RBS, it took them 12 weeks to investigate and they didn't uphold my complaint, they said that they couldn't locate the call records but as I had signed for the loan that meant I had signed for the PPI and was aware of it. At the time I had been having money problems which was a reason for me trying to get a refund of the payments at the time, Natwest eventually defaulted me in December 2008, I moved address shortly after and I have not made a payment since about September 2008. I received a letter from RBS in July this year saying that they would like to look into my original complaint again and asked if I could sign and return the form to confirm my new address, I called RBS and they confirmed my details by phone and I was told that I would receive a decision in a few weeks. I'd heard nothing for about 4 weeks until I received a text message from RBS-PPI on the 27th August which said "Dear Mr RacingRandom Re PPI ref: *****. We confirm your payment has been made by cheque. Please allow 10 working days for receipt" I hadn't received any letter or form to sign to accept an offer from RBS, just this text message. On Friday I received an offer letter from them dated the 20th August, nine days before I received the text message, in it they make the offer which I am happy with but as you probably know they state that any funds will first be used to offset and the remainder to myself. The loan is still unpaid with a balance much higher that the refund for the PPI, the loan is showing on my credit file until the end of September and it hasn't been sold, I also have a Natwest overdraft unpaid for the same amount of time. So I am wondering if anyone has any experience or has heard of RBS not offsetting against an old debt, I'd love to receive a cheque and I could do with the money :smile: I was fully expecting any refund to be offset against the loan but the letter and the text message are conflicting. I also thought that any offer the bank makes has to be accepted by myself but I never received an offer just an outright decision, is this normal? Thanks in advance for any help guys.