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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

bentilley

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  1. Anna1s1 started following bentilley
  2. bentilley
    That's all I know about it at the moment, but carol 'service' does seem to imply religious content (IMHO), and they're not big on appreciating their staff (very keen on sticks, not sure they know what a carrot is).
  3. bentilley
    Yup, further education. Students from 16 up, so theoretically yes, although the management are not big fans of free will (which does tend to blow up in their faces pretty often).
  4. bentilley
    Thanks for all your answers, Just to clarify: I was asking on behalf of an aquaintance. They work at an FE college, and the service was taking place earlier today on site. The instruction was that all staff not teaching at the time must attend (ie all those who were marking, writing assignments, contacting absent students, &c), and those who were teaching had to take all their students to it! I don't yet know what happened eventually, but as I said, hopefully the senior management team saw sense.
  5. bentilley
    Thanks UncleBulgaria, that's what I thought. the service is during working hours, but they are saying that everyone must attend regardless of faith (or indeed lack of faith). hopefully they'll see sense.
  6. bentilley
    Hi folks, A quick question - can an employer insist that staff attend a christmas carol service?
  7. bentilley
    Hi Conniff, The money I paid to Enterprise was the Admin fee they charge for processing any traffic violations incurred, not toward the PCN. While this is a bit steep, I was aware of, and did agree to it when I signed the contract. They did what the fee was meant to cover - returned the PCN to Dart Charge with the my details as hirer (not sure if that's spelled right, looks very odd).
  8. bentilley
    Yeah, that's what I thought too. Still, it's officially 'lost' now so I'm getting my money back (well, stamps to the value)
  9. bentilley
    An update: I was all set to send off a new copy of my letter to Dart Charge (RM having lost tne first one, and further delayed by my being briefly overseas) when I recieved another letter from DC. The content is identical to their previous one except for being signed by a different service rep, and including this paragraph at the end - "We note that you have been charged an administration fee by your hire firm. We regret that we are unable to refund this fee and would respectfully suggest you contact the hire firm directly to discuss this." I have no intention of trying to reclaim the fee from Enterprise, as they made the charge legitimately as per the contract between us. It's my contention that the fee was directly caused by DC's erroneous PCN, and there is no reason why either I or Enterprise should be out of pocket as a result. Time to draft a new letter, and to copy in the CEO, I think. ETA: I just noticed another difference - the "date representation received" has changed from 07/08/2015 to 29/09/2015. I assume that this means they received my letter after all, although RM still list it as being "progressed through our network"!
  10. bentilley
    Minor update: I posted the above letter on 28/09/15 1st class signed for, and as yet it has not been delivered. I have contacted RM about this, to find out whether they've lost it or if there's been a problem with getting a signature (this would be odd, as I used the same postal service for my initial appeal, and that arrived and was signed for fine). No reply as yet... Obviously the letter arriving late would give Dart Charge some leeway as regards the time limit I put on the reimbursal (not sure if that's a real word), but shouldn't give them any reason to refuse outright, as far as I can see.
  11. bentilley
    Ok folks, how's this? "RE: PENALTY CHARGE NOTICE NO. XXXXXXXXXX Dear Ms Park, As you have accepted (in your Notice of Acceptance of September 14th 2015) that the above PCN was issued in error I am writing to reiterate my request that I am reimbursed for the £35 charge I incurred as a direct consequence of said PCN, as detailed and evidenced in my previous correspondence (05/08/2015). I look forward to receiving this payment within the next 14 days*. Yours Sincerely..." Also, do you think it's worth CCing the Sanef Operations CEO (Charles Hewson) and/or Highways England Project Director (Nigel Gray), or would that be going in too heavy too soon? B *I'm feeling generous
  12. bentilley
    I've had a reply from Dart Charge: "...Dear XXXX, Notice of Acceptance Thank you for your recent representation against the issue of the above mentioned Penalty Charge Notice(s) (PCN(s)). Following an investigation of the points you raised and after checking our records, we accept that an administrative error occurred which led to the incorrect issue of the PCN(s). No further action will be taken in respect of the above PCN(s) and we apologise for any inconvenience that may have been caused. Yours sincerely Charlene Park Dart Charge Customer Service Representative" So no mention of the £35 that their "administrative error" has cost me, or the fact that I requested that they reimburse me for it. Time for another letter!
  13. bentilley
    I think I have found the answer to my question: according to The Road User Charging Schemes (Penalty Charges, Adjudication and Enforcement) (England) Regulations 2013 , paragraph 8(9)(b), "(9)*It is the duty of a charging authority to whom representations are duly made under this regulation— ... (b)within the period of 56 days beginning with the date on which the representations were served on it, to serve on that person notice of its decision as to whether or not it accepts— (i)that one or more of the grounds in paragraph (3) has been established; or (ii)that there are compelling reasons why, in the particular circumstances of the case, the penalty charge notice should be cancelled." I make that the 2nd of October, so I guess I'll have to be patient a while longer!
  14. bentilley
    No, I have no proof of that. I'm not sure that I would be able to get that, as I'd need to know who was renting the car at the time and their payment reference number, none of which info I am privy (or entitled) to. By the way, it's over three weeks now since dart charge recieved my representations (they signed for it on the seventh of this month) - does anybody know if there is a timescale in which I should expect a response, or is it a case of waiting indefinitely?
  15. bentilley
    The PCN has finally arrived, so now I can start arguing with them! There's a line in the accompanying 'warning letter' that amused me: "...if you receive a PCN for a crossing, that crossing has not been paid for." (their underlining and bolding).
  16. bentilley
    an update: I'm still waiting for the PCN to be reissued, and decided to go over my evidence just to be 100% sure of my position. Anyway, I looked again at the info on the Dart Charge website and it turns out I misread it previously. According to them I paid £5.00 on 03/04/2015 (CORRECT) This paid for two crossings: Southbound on 06/04/2015 (CORRECT) Northbound on 26/02/2015 (INCORRECT) So it seems I have found their error, although I can't understand how they've credited the February journey to my payment, as that should have already been subject to a PCN if it wasn't paid for at the time! I also don't understand why they are claiming that the journey in between these two is the one that wasn't paid for. That just makes no sense at all. B ETA: Dart Charge page just updated, now the two crossings are in chronological order, so at least I'm not being accused of time travel!

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