As a consumer I feel the needs to provide feedback/compliments for good services, which would work as great motivation for the providers, also input for bad services in order to help them to improve, because no business can survive by delivering half-finished products/services, furthermore it creates a low moral culture within the organisation. I contacted a Gas safe registered company, which I found on the HSE Gas Safe directory. I was asked for my bank details before they even came out to the property to look to the problem. I should have stopped there, but carried on because of desperation to get it fixed, which this provider took advantage of. An engineer came out 2 hours after the agreed time, looked at the system for 5 minutes, got into his car and talked on the phone for an hour. He sent me an electronic invoice around 2 hours after arrival charging me for an hour’s work at £108 and took the money from my account at the same time without any warnings, even I was assured that they only charged the first half hour, and any additional work would be informed for me to make decision and provide direction. Two weeks went by without a sign from this provider, Plumbingforce. I decided to wait for the company, I know does provide good services [removed] . I don’t know where to get advice for this kind of services regarding to types of issues and the cost associated. I would like to share with you that you can be ripped off in the UK in 2014, even you would imagine that companies would do anything to create and maintain good reputation in the world of powerful use of social media. However I also like to emphasize that there are decent companies out there, who want to help you, just because they are passionate about doing the jobs.