willt86
Registered UsersChange your profile picture
-
Posts
5 -
Joined
-
Last visited
-
Vodafone - Lee ******Resolved******
willt86 replied to willt86's topic in Telecoms - mobile or fixed
What had happened So I received a text message saying that my bill was unusual £150+ from vodafone Found out I had a call connected accidentally overnight for 6 hour this used up all my 300mins then I had made some normal calls once my 300 minutes where used up (didn't know about this) and was about to be billed £205.39. Should only be £8 a month. Looked around online for what to do if I should go down to the store or phone up but instead I came across this forum. Another user had a simialr problem and Lee was able to help them. I then followed the instructions from a sticky needed to email Vodafone customer care to get an email ref number. Then I created this topic, Lee seen that I needed help and got into contact with me over the phone. Due to my payment date coming up I was charged £205.39 but with Lee's help I was refunded £184.39. So this month's bill comes to £21 which is just Vodafone charging me as if I had unlimited mins. £21 is a lot better that £205. To sum up I am thankful for Lee in sorting this out for me I am not sure if I would of been refunded if I had of went to the store. Also Vodafone for refunding my mistake. -
Vodafone - Lee ******Resolved******
willt86 replied to willt86's topic in Telecoms - mobile or fixed
consumeractiongroup.co.uk/forum/showthread.php?334247-Accidental-0843-call-on-vodafone-mobile-cost-me-over-%A353-any-help-please consumeractiongroup.co.uk/forum/showthread.php?390570-Accidental-call-on-vodafone-mobile-cost-me-over%A3100-any-help-please Yes my fault, but according to these two threads Lee from Vodafone was able to refund these two customers. -
Vodafone - Lee ******Resolved******
willt86 replied to willt86's topic in Telecoms - mobile or fixed
No sound cuts off is that true? Maybe it just heard me/other person snoring. -
Vodafone - Lee ******Resolved******
willt86 replied to willt86's topic in Telecoms - mobile or fixed
Does anyone know if Lee is on holiday? Last activity was 30th June -
7358756 email ref Hello Can you help A single 6 hour long call was made a few days ago This was accidenly done - smartphone touch screen Would you be able to refund/cancel this call Also would it be possible to put a £20 cap on this £8 contract ? Thank you
Latest
Our Picks
Reclaim the right Ltd
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS
The Consumer Action Group
×
- Create New...
IPS spam blocked by CleanTalk.