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Bert1956

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  1. Hi had a letter back from Santander saying they previously investigated the matter in full and a final response was issued, they also say their position remains unchanged and they have closed this file on their records. Can you please tell me where I go from here. thanks Hi had a letter back from Santander saying they previously investigated the matter in full and a final response was issued, they also say their position remains unchanged and they have closed this file on their records. Can someone please tell me where I go from here. thanks
  2. The letter that I have received from them has stated that they will not be upholding my complaint and will not be making any offer of compensation.
  3. Can you advise me as to what I do next, do I send the contents above as a letter back to santander? or do I contact fos?
  4. Hi these are the reasons I gave on my questionaire. I didnt actually know that I had taken out insurance, the sales person whom I believed to have been the manager in Burtons Store told me that he needed 2 signatures and told me to sign at the 2Xs on the application form. The sale took place in a Burtons Store. I was not given any information regarding Insurance and as stated before I did not know that I had even taken insurance out on my store card. As previously stated I was only asked for my signature at the Boxes marked with an X. The reason I found out I had insurance was when I sent a SAR request to Santander for Information that they had on file about me , after I received the documents from Santander it was only then I realised I had been paying PPI on the store card they had given me. And under the question why I was now unhappy about the insurance I gave this reason. The reason that I am unhappy about the insurance is that I have only now found out what PPI is . . and at the time of applying for my Burton store card nothing had been said to me about any insurance, all that the salesperson did was tell me that he needed 2 signatures and to sign at the 2 Xs on the store card application form. really just want to know what to do next please. thanks
  5. Hi can you advise me as what to do now please. Not sure what to do as they have rejected my claim.. The reasons are on the file that you asked me to upload to the website, you will have seen the reasons I gave on the file and also see they have rejected these reasons.. all I have been asking for is advice on what to do next. Can someone please advise me as to what I should do. Have I now got to send the questionaire off to some other financial body and if so do I enclose any other information with this.
  6. Hi had uploaded files for someone to look at last night ... not sure if he has had a chance to look at them... would appreciate it if he could tell me what to do next when he gets a chance to look at them. thank you
  7. They say purchase of ppi was on a non advised basis with sufficient information provided at point of sale... or soon afterwards to allow me to make an informed choice.. . it also said i was asked to sign a consumer credit agreement that had an optional seperate place to sign for inclusion of ppi... .also documents would have been sent out to me in the post providing me with full details of the insurance.. . including eligibility and exclusions... I find this incredible that they can say these things happened or would have happened when i signed this agreement. any help regarding what to do next would be appreciated.
  8. Hi received a letter back from Santander rejecting my claim... what should i do next?
  9. Hi I sent the SAR request on the 10th of sept.
  10. Hi have a figure , not sure if correct... is there anything else to be done after the stat int calculation.
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