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Peopod

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  1. Hi, I had an issue with Vodafone last year and my MP wrote to the Chairman of Vodafone. It was a different issue but all charges were immediately dropped and so you could try your MP under the circumstances? I assume you simply want to step your contract down to a lower tariff? Doesn't seem unreasonable if you can't afford the higher one as it doesn't sound like you're actually asking to be released? I also know of the work StepChange do, I helped a friend last year who had come across hard times and they were brilliant at managing some pretty big players in the CC world and so should imagine that they'd know how to approach this, either with the help of Vodafone or otherwise. They're the experts! Seems like a bit of a no brainer to me: Vodafone reduce your contracted tariff, you pay, everyones happy vs long drawn out discussions about how they'll take you to the debt collectors if you don't pay and ruin your credit rating. I don't mean to be rude here, but if you're working with Stepchange already, you probably don't have a good credit rating anyway and so this wouldn't be such a big problem for you as it would some people. Although correct me if I'm wrong! Peopod
  2. If only it was that easy! Do you seriously think these gangs can't hack into a simple pin number? Having a pin certainly didn't help my son.
  3. Hi Stefob, Just wondering what happened, have Vodafone sorted out your issues?
  4. Hi, I'm sorry to hear about the issues your son is having with Vodafone, it's remarkably distressing and all time consuming. The short version of a long story for my son, was that I emailed my MP and wrote to several national newspapers. My MP wrote to the both the chairman of Vodafone and the UK CEO within 10 hours of getting my email. In addition, one of the newspapers picked it up and contacted Vodafone ([email protected]). Within a week, Vodafone called to say they were dropping the charges... From my observations, the only way Vodafone will drop charges is when there is a danger that a story will fall into the hands of the media, or in our case as well, an MP who was asking questions. Vodafone are in print saying that when a phone is stolen and used for premium rate numbers they consider it to be 'organised crime'. I'll look up the article again and let you have it. I only knew about the premium rate numbers because I went through the bill, Vodafone didn't know, or if they did, they didn't admit it. Did your son have the Euro Traveller package? This is when a customer signs up to take their UK allowance (calls and texts) overseas (to most European countries)? Peopod
  5. Hi PDawn, You say the debt has increased significantly in your message, how much is the actual debt and what are the other charges both in terms of how much and by whom have the charges been applied?
  6. Hi Rebell1, It's certainly been very interesting on just about every front and I've learnt a great deal about how people can help each other, even when there isn't anything in it for them. That can't be bad, only a good way to live and so although it's been very stressful, it's been very valuable as well. My son is very grateful to everyone who has helped us and asked me to pass on his thanks... Peopod
  7. Thanks, Conniff, but this really was a team effort, as they say, and that includes a national newspaper and an MP!
  8. Hi everyone, Vodafone called today to tell me they've dropped all charges... A massive thank you to everyone on this forum who have helped us with such useful advice and links. It's the first time I've used anything like this and it's been fascinating to see how there really is no 'i' in team! I've learnt a great deal during this whole process. Lee, I know your hands were tied but thanks for your input, appreciated. Bankfodder, thanks for your prompts! Best regards, Peopod
  9. Thanks for that, Caro, need to send him a private message and so I'll contact him as you say. Peopod
  10. Thanks, The Euro Package comes with a text whilst overseas which says you've exceeded your allowance. Vodafone say they were temporarily suspending my sons line but it doesn't appear to have been as there is no break in calls. Either way, the fact they send a text as part of the T/C's means they have sight of the calls and any patterns. The main question now is how to find out where I can find a comprehensive list of premium rate numbers for the countries I've listed. Any ideas please? Many thanks
  11. Hi Does anyone know where I can get a list of premium rate numbers for Pakistan, Austria and Spain please. We have at least one premium rate number for Estonia and so chances are that the others are premium rate. Thanks Peopod
  12. Lee, Communicating with Vodafone is proving very difficult . It's now 03.43 hours and I can't sleep because the deadline for deadlock expires tomorrow. You offered to extend this last Thursday but as I write, I've absolutely no idea if this has been done or not... - I've done as you've asked and sent two emails into you using the 'help' link you provided and had no response to either. - Yesterday you told me you couldn't see these emails, why? - You also said that I should have had an auto reply, I didn't, Why? - You said in your communication on here yesterday after I'd sent yet another message to you on here yesterday asking if you received my message posted on Friday at 10.40,: 'If you didn't receive this, email me again via the Contact us here and make sure that the code WRT135 - CAGicon Forum is quoted in the subject line.. Why wouldn't I receive and 'automated' email if that is how the system is set up? Further, - I sent you details, via this forum, of duplicate/same time calls on Friday at 10.40hrs. I've had no response from you regarding this, Why? - I asked you again in my post yesterday, via this forum, but still no response regarding this, just a message to say you didn't receive my emails Why? I realise that you probably don't want to discuss issues on here directly but I can't seem to find any other way of communicating with you outside this forum - On Thursday I sent another message on here asking for the details of your Spanish Mobile partner, and again asked for this yesterday, I've had no response to either of these requests, why? One of my emails contained confidential information which I don't want to publish on here and requested formally that you extent the deadlock as per your advice to me. It's now 6 days on and I'm absolutely no further forward. Please see link: http://www.dailymail.co.uk/news/article-2298750/Recruitment-worker-23-left-21-000-phone-thief-uses-stolen-mobile-premium-rate-spending-spree.html This case is exactly the same as our, even down the location. This poor persons bill was £21,000 but was waived because it was deemed 'organised crime'. If our case was being looked at by Vodafone to check that the bill was correct before it was passed to the 'Bill Shock' team, why didn't someone: - pick up the duplicate / same time / same number calls and if they did, why didn't anyone tell us, given the quote from Vodafone contained in the article please? I've emailed you again, to your help line provided in your message, but given that I did this 6 days ago, didn't receive an auto reply, I don't see why my emails should get through this time round here. The Deadlock hold expires tomorrow and so far and regardless of how I try and communicate with Vodafone, I just don't make any headway. I didn't want to post this on here as I'd really rather just stay with the issue I have but given the above, I'm running out of ideas of how else I can communicate. Peopod
  13. Hi Lee, Thanks for this. I have sent two emails to the 'help' link you gave me and quoted WRT135 - CAG on both of them. I didn't receive an auto reply to either of these? Assume you have the one I sent today as you've replied to me? it's concerning the multiple/same time calls and other destinations called. Can you confirm you have this please to be on the safe side. I'll have to do the email I sent on Thursday again as I don't know how to retrieve emails sent through your 'help' link. Thanks, Peopod,
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