Still nothing from them.

It's been nearly a week since I sent it, nothing so far. But we're calling tomorrow to check on progress. Well the shop is only five minutes walk, so it's not a big deal to see footage.

When I was in the shop reviewing the CCTV. I did say the shop owner that they didn't give me one as in the smaller recepit, when I was explaining to them my situation and they asked if I got given a recepit. They just kinda went "oh..well I'm sure they'll drop it, they usually do." But I'll ask for a till roll or to see their recepit records of my oyster transaction if the situation is taken further.

That's what my boyfriend said to the guy on the phone as in "This can't be correct because she's been using it since so and so", when he was told about the Oyster hadn't been used since 2007. But the employee replied with a "Well the information we have is sketchy, but send in the statement anyway."

But anyway, I'm sorry for the snark. Just..ugggh. I just really hate the situation I'm in.

Also, if gets taken further anyway. Since the shop was happy to keep the footage of me and give a statement. It will hopefully not be a hassle to get the till records.

Actually no. I would never use that "rhetoric" when writing a professional letter to a company. Since this is a thread, I thought it was ok to be more snarky or show my actual disdain about the situation or be more casual in my language. I didn't even use that "rhetoric" when the inspectors talked to me. I was actually obviously shaking at that time, since I was terrified they wouldn't believe what had happened, but they did, otherwise why would they have given an authority to travel pass and not kick me off. I'm actually very timid when I actually interact with people face to face. (Due to severe social anxiety). I looked at CCTV, it shows me taking out my Oyster and putting it on the scanner thing to have money put on it and then putting it away when I was finished, the timing goes with how long it would take for me to get to the bus stop. I just really don't appreciate what's happening to me. I made sure that I didn't come across as snarky in my letter, because I like to think I have common sense and want to be taken seriously.

Ok.

Bah, I tried sending him a private message but it says I filled my quota on sending private messages? And I should make more space or something. Which is weird because..I haven't sent any messages?

Thank you for the replies. I just sent off the statements, evidence off today. (I sent it fully tracked and have proof that I sent it, so if they decide to play the "Oh but we didn't get it" then I can clearly evidence) I also included a strongly worded covering letter addressing how they are letting me down, and essentially said if they still don't find my account credible. They can go arrange it themselves to go view the CCTV (I realize these type of companies don't like hassle or don't like making the effort) or arrange something reasonable with myself in regards of the footage. I am fully prepared to take them to court. I am looking to get compensation out of them (as in travel costs and therapy bills) or at least my Oyster card back.

Just the recept that says I paid for a top up and ribena at the shop with my debit card.

I've read the prosecution policies of TFL and it seems that they are not following proper protocol with my case and I am really worried that my words have been twisted by tfl or the ticket inspectors themselves. As I've noticed it has happened to other people in a similar situation.

I'm interested in seeing if that has happened to other people or their opinions on it.

I see there so many spelling mistakes in my post, but I hope people understand it. Essentially I live in Southall. And to clarify my bus journey was from Dormers Wells Lane to Ealing Broadway.

Hello. Basically on the 13/04/2014. I went to my local shop known as Telfords in South/Dormers Wells Lane. To top up my Oyster card by £2. I only needed to make one journey to Ealing Broadway to see my boyfriend at work and I already had 40p on it. I bought a bottle of Ribena and paid by card the total was £4.28. The shop owner realized he charged a pound too much and gave a pound coin back. He only gave me the card payment recepit, but not the little one that shows you made the payment on the oyster. So I left. I got the bus, went to scan the card. It didn't work. Which was strange, even though I just topped it up 15 mins or so ago. I showed him my card recepit and he said I can get on. But if the Inspectors came on. I would have hassle. I understood this and got on. At around Grovesnor Road. They got on. Came up upstairs. I immediatley said along the lines of "I did top up, but it wouldn't scan for some reason." They said it was fine, the bus driver explained the situation to them. Then they tried to scan the card, but it didn't work. He then assured me that I wasn't in trouble (I was really getting stressed out because I did top it up and I know I did.) and everything would be fine. He then inspected it and showed me the areas where the card was damaged and said that he can get sent off, have it analysed and I can get a replacement one from them. He asked me where I was going. I said I was only going to Ealing Broadway (At this point I was on the phone to my boyfriend, but didn't hang up, I just held the phone in my hand, because I texted him stating my card wouldn't scan and what had happened thus far), he said this was fine. He then asked how I was traveling, I said bus and said I was only making the one journey today. He said he'll give me an Authority to travel card and filled it out for me, then gave it back to me. He asked for my details, address and dob. Which I happy to do. He said again everything was fine and I was not in trouble. I got off at Ealing Broadway, after saying thank you and being very sorry for the hassle. On the 17th I get a letter stating I will be taken to court. At this point I started bawling my eyes out and had a panic attack, because I took their word and trusted them (I have severe social anixety and depression, so this had set me off.), my boyfriend then called them on my behave because I couldn't speak coherently at the time. He gave them my case number. Then he explained what had happened, then the man on the phone said "Is that what she told you?" as if I was making it up. He held in his anger. And repeated what had happened. The man on the phone said that the inspector either gave me the wrong information or outright lied to me (I've noticed in threads speaking of similar situations, that they lie to you in order to get co-operation out of you.), and that my Oyster card in question had not been topped up since Feb 2007. Which is silly, because I was born in 1992 and I would been in North Wales (Where I use to live) and still be in school. I wasn't even aware of Oyster cards then. Then he gave a second date of Feb 2013. Which was strange because the first time I ever received and used the Oyster card is when I was visiting my boyfriends family in London in Late (around Septemberish) 2013 (my boyfriends mum had bought me the oyster card and topped it up for me), I only used it a few times. Then when I moved down to London in 13/02/2014, I then started to regularly use and top up my Oyster with no issue. The man on the phone said the information they have is "sketchy". They also said that they don't do replacement services. So. I feel like I am being taken for a ride here. They are trying to make me out to be a criminal essentially and I would never dodge a fare. So I am sending my statement, my boyfriends statement of the phonecall he had with one of their employees. The original card recepit and the bank statement showing I paid this amount on this day and it's all right. Then a copy of my authority to travel card because I can't trust them at this point. I also went to my local shop to view the footage of me paying for the top-up with my boyfriend, it even shows me taking out my oyster card and debit card, then paying for the Ribena and top-up and putting the cards away away. They will keep the footage for me and I said in my letter if they still find my account not to be true. They can arrange to view the footage themselves or arrange something reasonable with me in regards of the footage and said I will get the statement of the local shop confirming the CCTV and the events of that day. Also, if I had actually caused an offence, why did I receive the authority to travel card and told I did nothing wrong, I would get a replacement etc and why was I not given on the spot fine?