I'd just like to post my progress to the above; Lee did contact me but was unable to resolve my dispute saying the same as all the other advisors I have spoken to. This is the reply I recieved from the quality assurance team.... "Der Mr Sellars Many Thanks for you email regarding your account and credit file you hold with Vodafone. I can confirm that no default has been recorded. However there are late payments recorded in July 2013 through to February 2014 and they relate to the April May and June 2013 invoices. These were not paid until 21st March of this year. I can confirm that the account was terminated at your request on 30th May 2013 at the time the April and May invoices were outstanding and you remain liable for these. The final June invoice was then produced for calls and charges made uptil the point of your account being disconnected. Our notes show that you contacted us in July 2013 and were advised that the outstanding amount had now been passed to the FredPrime collection agency and you were given their contact number. It appears that no payment was made. Collection letters were sent in good faith to advise you of the outstanding amount and the consequences of non payment. The final collection letter being sent on 9th June 2013. As no payment was received your account was then passed to a Debt Collection agency. Your account has been updated to show your credit file as settled as of 21st March 2014 when the final payment was received. I appreciate that this is not the response you were hoping for we are however obliged to keep an accurate record of all our Customer's payment history with Vodafone. Regards Lorraine" I find it hard to hard to believe that Vodafone passed my details onto a collection agency so quick. The reply states that I was apparently sent a final collection letter on 9th June (even though I have never received any letters at all). I don't understand why a final letter was sent on the 9th when my June invoice was dated 19th June. This means that the letter was sent before I even received the bill!!! The email also states that it was handed over to a collection agency..... I have rang this collection agency and they have never even had any information about me or my address!! Vodafone are an absolute disgrace. Can they not take responsibility for their mistakes?? It's funny how when I tried to pay the finL bill last tear they refused to take the money, claiming it was with a collection agency but as soon as I notice the default on 21st March this year and ring to pay the balance, they are quick enough to take the payment now. So much for it being with a collection agency then. And not forgetting, this reply says they can confirm there's not default on my account.... Do Vodafone understand what a default is? It's classed as a default after so many missed payments so I CAN CONFIRM THAT THERE IS A DEFAULT ON MY ACCOUNT. I think the only way I will get this resolved is to take Vodafone to court since they can't do their job right and are giving me and the credit agencies false information by telling us that it was passed to a collection agencies when it totally was not, and Im getting no where with the so called customer service team.

Still waiting for anyone from Vodafone to get back to me regarding this matter so still no further forward... hoping someone can help asap!?

Just got my auto reply number from VF customer care email, #6509458

I'll definitely be looking into that then and making a complaint, the sooner I get this sorted the better because it's taking over my life at the minute trying to get it resolved.

Hi silverfox1961, yes I printed the we chats off because I knew I was going to have hassle with VF after past experiences, one being the large amounts of money being debited from my account on the two occasions due to a 'computer error'. I did get this money back after numerous phone calls and trips to my local VF store as I was told I had to go in store to sort it out. After one question about why no notes had been recorded after I rang them last Friday, they wouldn't comment on it. I now know that will be because the advisor was new and had just started. Absolutely disgusting customer service. The customer relations advisor I spoke to earlier today was extremely rude, didn't have a clue about what had gone on, and said she would have to have a read through my notes but didn't know when get time as she was 'taking calls'. She did say that I had a bill in March 2013 for £54 and something pence and I rang to pay £50 off it. I can't see why I wouldn't of paid the extra £4, I know times are hard but come on. She said March was when the default was put on but I have 3 credit reports all showing I have paid every bill and June was when the default was put on. I also don't understand the collection agency carry on, I rang to pay the final bill numerous times and they wouldn't let me, saying it's been handed over to a collection agency. Who is this collection agency because they have never been in contact with me and if she's saying March was when the default was added but also saying I paid £50 off the bill. .???? I'm so annoyed! Especially after I tried to pay the bill and they would let me and it's ruining my life literally. Chris

Hi, I'm in the same situation... I have sold my house and when my partner and I applied for a mortgage, I was declined. I was told to get a copy of my credit report which I did and found out it was all down to Vodafone, who had marked me down as missing one particular payment a number of times and now it's lead to a default. I was with Vodafone for many years till I decided to cancel my contract as it was due to end in June 2013. Previous to this Vodafone debited over £1000 from my bank and this happened on two separate occasions which left me with bank charges so I informed Vodafone that I had cancelled the direct debit so it couldn't happen again and for any bills etc to be posted to my home address. I recieved my final bill the end of June 2013 for £88.58 I rang to pay it and was told that they couldn't find any information on my account so can't take any payment and my account had been handed over to a collections agency even though I hadn't received anything to say this had happened. I was old someone would ring me back and to this day I'm still waiting for that phone call, and have never received anything from any collections agency at all. I rang VF about the default on my account on 21st March 2014, and was told by an advisor that there was an outstanding balance of £88.58 which was obviously my final bill that I tried paying and they wouldn't let me. Anyways I paid the full amount and she said the default would be removed within 48 hrs and would be sent a notification to say it had been done. I then had to contact VF again on 25th March as I hadn't heard anything, which I did through the web chat so I had it in writing and was told nothing had been done and no notes had been recorded against my account about the conversation I'd had on the 21st. They went on to say they would raise a quality assurance case that day. The next day I received a phone call on my landline from Amit at Vodafone who apologised about my situation and said the default wasn't my fault it was Vodafones fault for not making me aware there was money outstanding. He also said that the reason why there wasn't any notes recorded from my call on the 21st was because the advisor I spoke to was 'new' and had just started. (That is just not a good enough excuse!!) I received a missed call from VF yesterday but when I rang back no one could help I was just transferred back and forth to unhelpful advisors. Today I got a text from VF to say they had tried ringing me even though my phone had never rang so I rang back and spoke to an advisor from the customer relations team who didn't want to listen to what I was saying because she kept talking over the top of me. She told me that the default was put on my March 2013 invoice even though on my credit report it shows that month as payment up to date. Then went on to say my final bill was made up of small amounts of unpaid amounts from previous bills. Surely they wouldn't be on my report as paid if this was the case. I tried telling her I tried paying this bill last year when I received it but VF wouldn't take payment and she said it was because it had been handed over to a collections agency. IF THIS WAS THE CASE THEN WHY HAVE I NOT RECEIVED ANYTHING FROM THIS SO CALLED COLLECTION AGENCY AND WHY HAVE VODAFONE NOW TAKEN THE PAYMENT WHEN I RANG ON FRIDAY (21st March), WHEN PREVIOUSLY THEY SAID THEY COULDN'T TAKE THE PAYMENT. I am aware that the account status is showing 'settled' on my credit report but because the default and missed payments are still showing as negative markers they are affecting my credit score credit report and preventing me obtaining a mortgage. Vodafone have fully admitted they are at fault, and because I have not received anything to say a default was going to be added to my account, by law they are obliged to remove it. This is causing soooo much stress and frustration because i have sold my house and now I cannot get a mortgage all because of such a small amount! Please can someone help??? Cheers Chris