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robonuk

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  1. Troubleatmill I take it you actually got the money charged back to your account?? I've raised 2 complaints via Natwest to basically be told by the 2nd operative its not their problem, as I owe the company money and they will not do anything, that's coming from a manager at the disputes department. CFO basically said the same you owe us money so we are entitled to do it. My question to them was that its because I applied for credit on December 7th, although having checked my e-mails, text & phone records there is no such application for credit. The only record of credit was my credit rating updating. As suggested above I will be going to the CEO of Natwest demanding the money back as I now have arrears on rent & council tax as they have taken more money than I originally thought.,
  2. I have attempted to raise a complaint with Natwest and been fobbed off with the same excuse, basically I owe the company money so there is nothing we can do. As I have cancelled my CPA they have no power either to pull the payments back, which I find difficult to believe. My belief is that they don't want to do it, as its Christmas so don't want the hassle.
  3. No after speaking to Capital Finance One I apparently still owe them money, due to interest being applied on my account. According to CFO I will not be due a refund as I have nothing in writing from them stating what my balance was when I agreed to repay through their collections department and no confirmation that I have paid this amount. Now a further £106 has been taken by them, that's £289 in 48 hours, apparently because I allegedly applied for credit else where it triggered something in their terms and conditions that allows them to take money back that's owed to them. I have read their t & c's an in cases like this they are suppose to give advance warning in which nothing was given. Natwest has said there is nothing they can do, as its money owed to the company and again I have nothing in writing. How do I stop these payments, I have requested the CPA to be broken but if I apply for credit else where in the future does this mean CFO can take more money? Because of this money being taken out I have missed a council tax payment for the first time in my life, which annoys me but seems there is no way of getting this money back as I have no confirmation in writing.
  4. Thanks for the quick response Silverfox. I think the branch may be the best option as the "unhelpful banking" I mean phone banking of Natwest doesn't seem interested.
  5. Hi all, just reading this thread after searching. I have had CFO (Capital Finance One) take £183 from my bank account in the middle of the night despite the balance being settled. Has anyone had a response from the OFT or can offer any advice as this has left me not being able to pay priority bills, albeit for only a week. Really want to get this company as its not the first time, and appartantly the bank can't do nothing about it as I have given the authority on my card.
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