No the policy was on a previous car and we phoned to get it shifted to the new car. that car needs too much money spending on it to keep it on the road so we purchased a replacement and tried to swap cover to the new car. This is when we were informed they should not have covered us in the first place. they said we could not cancel as it had to be referred now we are stuck in limbo.

went to replace my vehicle and amend my insurance to cover the new car (import) to which the insurance said they cant cover imports. My problem is the car they have covered is an import and all vehicles of its type are. I am now at the point where i believe my insurance to be invalid and never to have been valid. When i tried to cancel they said they couldnt it would have to be referred. So now i am stuck with having paid apx £600 for invalid insurance which i now cannot cancel and therefore cannot get valid insuracnce as the no claims is on the invalid policy.They tried to state that it has been wrongly insured and there was a small tickbox that should have been ticked to state the vehicle was an import. All well and good but the policy was done over the phone therefore it is them who did not 'tick the box' nor realise from the vehicle registration/details that it only could be an import.What can i do? and can i claim the money back for the invalid policy? does this mean that the car has been driven without insurance because of the companies mistake in insuring it? can i use my no claims for a new policy seen as how this is invalid and i have tried to cancel?