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disgruntled4

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  1. Calls for an inspection of the property. Give them the required LL notice, then turn up and inspect. I agree with Steve_M that neighbours who are owner occupiers have much higher standards. I rented a flat where the communal area carpets were a dark creamy colour. Great if you care about it, but come on - firstly carpets in communal areas?? and secondly, cream coloured! Of course the carpet is going to be dirty! People are not going to take their shoes off to enter communal areas. But of course, our flat received letters from the management saying that we were messy tenants and were dirtying the carpets... and they don't complain about just one thing - so they add that you are noisy, have lots of visitors and they think your motorbike you keep in your garage is far too loud...
  2. Be careful because what the council will do is think you are both resident at your main address in council Y and charge you upto 100% for an empty property in council X. You'll end up paying in full twice. Bonkers I know - basically means every student in the land doesn't actually live at their student address (because it arguably isn't permanent enough), should claim their student discount at their parents' address and pay upto 100% for an empty property where their university is. Would be interesting to read what happened?
  3. the counter argument would of course be that - you definitely had a duty of care to protect your dog, and as you admitted yourself 'it [the field] is always run with waste, glass and alcohol' you may have a hard time convincing them you were protecting your dog from the risk of injury knowing you were letting him run where you are aware glass is present.
  4. Possibly. In order to sue the council you would have to establish that they owed your dog a duty of care, that they breached that duty of care, and but for the breach, 'damage' would not have occured. Actually, i am not personally sure if the duty of care stretches to animals in the tort of negligence, but you can try; the Animal Welfare Act 2006 (sort of) introduced a duty of care to animals. In terms of damages though, the most you might get is the cost of treatment. Unless of course your dog is a working dog (sheepdog perhaps) and you can financially quantify the additional losses suffered as a result of the injury. Try looking for a dog-loving no win no fee lawyer, google injury lawyers.
  5. Firstly, ignore assisted blonde, I think they get a kick out of writing people have no chance on their posts. They may feel it is helpful, but lucky7even i guess that is for you to decide not me. If the council or the police did not follow procedures then you may have a case. After all, what is the point in having procedures if those responsible for looking after us choose not to follow them? as for looking for a solicitor, i would start with your local CAB. In my experience they are pretty useless even on simple breach of contract matters with retailers. Start by looking for a solicitor in your local area on this website. (can't post links yet) type 'lawsociety' and 'find a solicitor' into google. there is no hard an fast rule, you will just need to call them and explain your situation, they will tell you if you have a case and £7000 should be enough for no win no fee. is there anything else you haven't told us? why did your legal fees come to £7000 and still procedure wasn't followed?
  6. "prob cost you more to take it to court" - i think it is a standard fee for small claims?
  7. Just clear a few things up. a few posters are assuming i was late, probably the case for most people trying to 'claim'. i was late for a flight once before a few years ago - paid the price. did not complain. because it was my fault, i was wrong. this time i feel indignant especially as i always flew BA (before this happened of course) My questions are specifically whether they can be forced to open their computer system to back up what i am saying if i take them to court. i firmly believe we were within the 45 minute window, firstly because my watch said so and secondly because otherwise the BA bag drop desk would not have said it closed 50 minutes before. thirdly, the oyster card journey history shows me arriving 56 minutes before the flight. i literally sprinted to the bag drop. anyone who knows heathrow T5 knows it doesn't take more than 11 minutes to walk from the tube - let alone when sprinting! BUT if for some bizarre reason their computer shows we did not arrive 45 minutes before. perhaps their clocks run fast. we were definitely within the 35 minute window to pass through security. this will again show up on their computers for sure. it is at this point we were denied boarding. Thirdly - if the plane was full - again this adds weight to my argument we were in the right. Can they be forced to show that information in court?
  8. "The airline will show that bag drop closed 45 minutes before departure" You know for certain this is the case even if the gentleman at the desk said 50 minutes? They can manipulate their systems to show what they want to show? "if 1 member of the booking has bags to check in then you acknowledge above that you were "a minute or so too late to drop bags" We deny we were late, and that is supported by the fact that the guy said the computer closed the bag drop automatically 50 minutes prior. unless they manipulate the computers it will show what time he accessed our bookings on his computer. Also am I right to understand that because one person had a bag to drop, all 4 were late? The other 3 could have gone through security but were explicitly told not to. So all 4 went to the customer service desk where we were told the same thing - cannot split the booking in such a way. but i can't find anything in the conditions of carriage to say this is acceptable? Also the accessing by the customer service guy on the computer, again, unless manipulated, would show that at that point we were probably 40 minutes before departure, hence still plenty of time to go through security. My question is really whether or not BA can be forced to show this info in court, especially the 50 minute thing. why would they say that unless it wasn't true? what did the man at bag drop have to gain?
  9. Thank you for your reply honeybee. But for the tube delay we would have arrived 90 minutes prior to departure. Secondly, the boarding card states: bag drop closes 45 minutes before departure pass through security 35 minutes before
  10. Arrived at Heathrow T5 - 4 of us in the group. Must have arrived about the 45 minute mark before departure. pushed it fine because of a 40 minute tube delay - unfortunately they don't compensate consequential loss and my insurer doesn't cover domestic flights. My watch was 47 and justification came when the check in desk said bag drop closed 50 minutes before! We had all checked in online and only 1 person needed to bag drop. so 3 of us could have gone through no problem, just one person could have stayed behind with checked baggage and took the hit for being 'late'. However, this was not permitted! We were all on one booking and were told we cannot split the booking that way. Obviously, panicking at this point, as facing paying for 4 people to get home - we were directed to the customer service desk. Couldn't have imagined worse customer service - just repeated we are late... etc. even though we were not late per se - just too late to bag drop. Anyway - the guy insisted nobody can travel on that flight. duty manager [name edited] (aka why are there 20 million unemployed people in europe and this guy has a job?) made a brief appearance to say he had made his mind up before meeting us and would be royally shafting us for every penny (paraphrased) then walked away mid conversation. arguments that we were on time (despite tube problems), it is christmas etc... ignored. anyway - they charged us almost £700 to fly on a short domestic flight at Christmas. no leniency whatsoever - only threats that we have to take the next flight or we will lose our return leg (even though we thought we booked two singles). with it being Christmas and family waiting for us; nuts were in a vice. my questions are these: Obviously they ignored my (professionally worded) complaint and i was wondering if it is possible when i take them to court (under EU denied boarding rules) that they are forced to show from their computer records when bag drop closed for the flight? Secondly, with which party does the burden of proof lie? is it on me to prove i was on time, or for them to prove i wasn't? clearly CCTV in the terminal would show we arrived well within the time to go with hand luggage, even if a minute or so too late to drop bags (which i deny anyway)? Thirdly, just in general, what are the chances of success in court? we cannot prove we arrived on time - it all relies on information they have - terminal CCTV, computer searches they made etc... thank you in advance for your opinions?
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