Hi Redletter.............. Yes this subject seems to be 'still going on'............... down to the fact that HOTPOINT haven't listened to the consumer and as a result are still producing/selling this Fridge Freezer with the annoying 'clucking' sound. I have received numerous e-mails from this Consumer action group {when they allowed my e-mail to be on the forum!!!! ~ now this has been removed, naughty me!!!!} asking for details of the fix. Of those who have replied.......... the fix has worked. Hope this has been useful!! Maybe you would like to tell Conniff {see above} that there is an issue with this Fridge Freezer {maybe not his/hers} and no doubt you weren't told about this annoyance when you bought the Fridge Freezer............... and no doubt, you were not shown the Fridge Freezer running.

Conniff You seem the sort of person who knows all of the answers.............. since when have staff in the likes of Currys etc. demonstrated the running of Fridge/Freezers? NEVER!!! So how the hell can a customer know if a FF is quiet or noisy until he plugs it in at home? Then it is too late because the company that has sold it to you says.......... "There isn't a problem, it is working"! I know this for a fact, because this was the response I got from Currys and HOTPOINT. I paid to have an independent retailer to come and inspect the FF and write a report which I then sent to Currys and HOTPOINT. ps This was at my expense and I never did get any 'compensation' for my expenses. So yet again IN SUMMARY............ You have been very lucky in buying a FF that is not noisy. I bet you were not demonstrated it running in the shop!

Conniff This 'banter' could go on for ever............. still not sure what point you are trying to make. If you are saying, as indicated by your first posting, that your Hotpoint Ice Diamond is quiet, so all Fridge/Freezers should be quiet.......... then this is obviously a false assumption. The proof is there to be seen/read. If you are saying, because HOTPOINT make a Fridge/Freezer that is quiet {as in your case}..... then I agree that our F/F's should also be quiet..........BUT they are not. FACT!!!! So the fact that yours is quiet is NO help to the rest of us! In my opinion HOTPOINT have produced a Fridge Freezer, maybe of a slightly different design to yours {who knows} and the end result is it is noisy and very annoying. They have even found a fix for the noise {as indicated on the HOTPOINT engineer's lap top when he visited for the second time}. This is the fix that I have indicated on this forum. Unfortunately the controllers of this forum have removed my e-mail address, so I cannot send an image to anyone who needs to know what to do. NOT SURE WHAT THE REASON IS FOR THJIS!!!! CERTAINLY NOT VERY HELPFUL!!!! So to finalise this 'debate'............. POINT 1 HOTPOINT must stop producing items without thoroughly testing them. Even the HOTPOINT engineer said.... "I couldn't live with this noise....." POINT 2 They must make the SIMPLE modification to the pipework at the rear of the unit, before they dispatch to the various outlets. I have been contacted by people who have only just bought the same model {within the last two weeks}....... and the pipework is still located in the 'original' position and therefore the noise is present. As the saying goes......... "it is not rocket science"

Conniff Let's think about what you are saying.......... if company X makes a product or products that is/are without fault, it can never make any other product without fault! Every model has different designs, different techniques, different............. So the model is very relevant. Do you remember Windows Millennium Edition operating system for the home computer. A disaster.......... rapidly replaced by Windows XP a success}. Same company BUT a different 'model' I don't know if you work for HOTPOINT.......... but the facts are there for you to see......... this model has a fault. The number of people who have contacted me bears this out. I am not trying to bring HOTPOINT down, but they have put something on the market that is unacceptable. Yet gain......... your HOPTOINT might be ok BUT our models aren't!!! ps As you say "Ours shouldn't be noisy.........." but they ARE!!!

Dear Lars and Conniff Lars:- Look at my posting of 20th November 2013. On it is my e-mail address which you can use to be sent the 'fix'. I will wait for your e-mail. You will make number 25 who has contacted me!!! Wish I was charging for this!!! Conniff: Without sounding too rude.......... your Hotpoint Ice Diamond RFA52 may well be silent and 'cluckless'............. BUT WE ARE NOT TALKING ABOUT THAT MODEL!!!! So your positing is totally irrelevant! Rest assured there is enough evidence on this forum and other places on the Internet to show that our model of Hotpoint Fridge Freezer {FFFL 1810} is noisy and totally unacceptable!!! We are not just whinging 'b's'.......... this is a good reason for complaint, especially as HOTPOINT know the fault and how to fix it, but are still producing / selling the item with the problem.

Hi all again.......... It's a long time since I added anything on this forum. I'm amazed how many people have contacted me as a result of this action group. ALL have had similar problems with this particular fridge/freezer.......... i.e. the clucking noise! Not sure if the 'fix' has worked for those who I have sent a picture.......... it certainly worked for me. YET AGAIN............ WHY OH WHY, ARE HOTPOINT STILL PRODUCING THIS FRIDGE/FREEZER WITH THIS 'FAULT', WHEN THEY KNOW HOW TO FIX THE PROBLEM? TOTAL LACK OF CUSTOMER CARE IN MY OPINION!!!

Hi all Nick here again......... I have now had 5 people contact me for the image of the 'bent pipe'. All so far have indicated that the clucking noise has gone away after carrying out the fix. If anybody from Hotpoint is looking in at this thread, can I ask a question Why, oh why are you still producing this fridge/ freezer with this fault, that was 'rectified' by pipe bending back in November 2012? The management are not dong their job.......... nothing new there then! Is it no wonder that people are buying other brands! Nick

Hi again Just a quick update on my fridge/freezer....... 10 days have now passed since the visit from the Hotpoint engineer. The fridge/freezer is still 'cluckless', so it looks as this 'simple' fix has saved my sanity! Why Hotpoint didn't carry out this 'fix' without having to go through this lengthy period needs to be asked! Hope the rest of you have similar success. Nick

Hi everybody............ {fellow Clucking Fridge Members} ~ be careful how you say that! I think I might have the answer to your problems..... ....... as you can see from previous replies on this forum, this has been an on-going problem for 1 year 5 months. Having got an independent engineer's report {who totally agreed that the FF was too noisy}, the Currys KnowHow Team arranged for another Hotpoint engineer to visit me. They said... ....."Hotpoint have a fix for this problem and they will carry this out at no cost"! Today the engineer visited and he looked up {on his laptop} to find a Technical Bulletin ~ titled How to cure the Click-Clack on my model {something like that anyway}.... ..., and found Technical Bulletin RE164. This was issued in November 2012, so I need not have waited until now to have the fix 'installed'. What was the fix, I hear you all asking...... ...... wait for it and don't laugh... . behind the FF is a copper 'looking' pipe running down the left hand side {as you look at the back of the FF}. At the bottom end is a 'reservoir', looking a bit like a sausage! This is normally vertical... .... the fix is to carefully, I repeat carefully, bend the pipe so the 'reservoir' is put into the horizontal position!!! I gather that this is the gas pipe for the FF. Note: Not a sharp bend or the pipe might be 'crack'. Now I know it sounds, daft....... ..BUT my clucking fridge is no longer clucking! It has been 6 hours since the engineer has left and it is still 'cluck-less'!!! I have taken a picture {how sad} to show the reservoir {circled} in its new horizontal position. If you wish to see this..... E-mail me at Edited, we don't recommend or allow personal email addresses on the public forum I hope you either have luck with Hotpoint by quoting this Technical Bulletin or if you are out of guarantee {as I was, but it had been going on since 'day 1'}, you might try it yourself........BUT be careful bending that pipe!!! I wish you all the best and hope you all have a 'Peaceful cluck-less Christmas' PS My wife and I agree how quiet the kitchen is now............ spook'ily' quiet! Regards Nick The fix

Hi Rabi Welcome to the Clucking Fridge Club............ I have taken advice from PaulyPauly {see above} and contacted the Curry's KnowHow team. They have replied by saying that I need to get a report from an independent engineer. This I have organised and he arrived last Friday. His comment was............ I couldn't live with that!!! He is writing a letter to this effect and I will then send it back to the KnowHow team. {I bought my clucking fridge from Currys just over a year ago}. Let's hope that Currys see sense and replace it with something that doesn't drive my wife and I 'mad'. The people who are getting away with this Hotpoint......... producing something that was poorly designed and never tested before putting it on the market. I wonder if they will respond to all of these criticisms? Fat chance!! Nick

Hello............. and welcome to the Hotpoint 'clucking' fridge/freezer club. There is no doubt in my mind, that this Hotpoint Fridge/Freezer has a design fault. Too many people {on or off this forum} have the same problem. My next door neighbour has just purchased one {I would have stopped them if I had known they were about to buy one} and surprise, surprise........ IT CLUCKS! The trouble is, Hotpoint will say if you have someone to inspect it......."There is not a fault, it is working as it should do. It keeps food cold etc." We shouldn't have to put up with this........... it is a design 'cock up'. I wonder it the team or person who designed this has this model in their kitchen? I bet not! The situation with me is............ I have followed the advice of paulypauly {see above} and have approached the Currys KnowHow team......... This I did on August 27th. As I had not heard back from them, I phoned on Friday {September 6th} to be told I must get an independent engineer to inspect it. How the hell I was supposed to know this without them telling me is beyond belief. I told them in not so many words that they were unprofessional and totally useless.! I will be attempting to contact Sebastion James {MD of Currys KnowHow team}............. I will not give up.......... that is what Cuurys and Hotpoint would like me to do but spending £499 on something that is 'bloody annoying' is beyond a joke, Nick

Hi again Pauly Pauly............ I have called into the Currys store where I purchased the 'clucking fridge/freezer'. All they suggested was to contact the Currys Knowhow Team {as you did}......... this I will be doing today. I did look at the Hotpoint Fridge/Freezer which looks like my Hotpoint FFFL 1810. The difference that I noticed inside the top Fridge section was an 'oxygen activator' {I think that is what it was called. It is a plastic grilled 'bump' hanging down from the top wall of the Fridge section. I noticed that the Fridge / Freezer has a code FFFL 1810 G i.e. the addition of the G. Is your replacement like this with the same type number? How is it performing......... no clucking I hope! Regards Nick

Thanks......... will give it some serious action this week........... as you say, it shouldn't cause annoyance and it 'sure does'. Nick

Well done. Have you got a contact at Hotpoint who will hopefully do the same for me. I intend to go to Currys this week, should have done it a while ago, to ask for a replacement. If they say no, then I will try Hotpoint. My is still clucking away like a good-un. Whoever designed {designed my bottom} this fridge-freezer should be made to listen to it 24 hours a day!!! Very poor design......... and we are not alone in our comments!. So if you have a contact, please let me know and what was the replacement? Regards Clucking Nick {Three Counties Radio Listener!!!}

Hi both............ Thanks for the feedback......... what will be interesting is that our neighbours have yesterday bought the same Fridge/Freezer. It has the same model number but looks slightly different on the top door {at the top of the door}. I told them of my story and said keep an 'ear' open. Just as I said that......... it started 'clucking'! They had only just installed it and it had been on for only a short time. I still think it sounds like a relay or a control flap........ coming from the area between the fridge and the freezer. ps Loved the 'woody-woodpecker' analogy! pps Still think the product is poorly made! Nick