Thank you for your reply , do I need to write to them for SAR ? Or can I ask the executive office who are dealing with it to forward this on to me ? She's going to contact me tomorrow regarding compensation which for all they have put me through I don't think they will agree to but it would end the stress and anxiety they have caused me . x

Hi I moved in to my flat on the 28/12/12 as a British Gas energy only customer paying £90.00 per month seems rather a lot for electric only and a single occupant , eventually it became too much I put myself on to prepayment and negotiated a repayment of £5.00 per week , 2 months prior to debt ending and monies added would be mine then out of the blue added an extra £300 apparently they forgot to add this and the meter didn't update with the outstanding amount !!! Now in the mean time I had been complaining I have night storage heaters. Ill health and usage is to high , pretty much the answer was tough if we send an engineer we will charge you , despite engineer who put the prepaid meter in walked around my property and said you have night storage heating and your heating is cheaper between midnight and 7 am and stated I had a two rate meter January 27 th 2017 I had a call from EDF to move my energy so much cheaper now fed up with BGAS decide to leave , weeks later call to find out what's going on guy who rang me took my address down wrong and I would have to start process all over again I said forget it , plus having given them the serial meter number told me I was on the wrong meter !! Contacted BG passed from pillar to post eventually 27 th of February install two rate meter , finally now the refund after my stress , frustration , anxiety and almost asthma attack I end up emailing BG CEO before I killed advisors I spoke to was laughed at lied to and past around to every department of BG , finally were getting some where , 9 weeks later after 4 and half years admitted they are in the wrong and will advise how much I have over paid , wait for it today I got a call despite I DO NOT trust or believe them I over paid £125 I'm still stunned , shocked it's never going to sink in either and the compensation I asked for will be no where near even lady dealing with it said no it's not a lot and has asked they recalculate it so if she doesn't believe it then how can I buy sad thing is where's the interest but with out informing me cheques in post , seriously want to scream they have made me so ill I need help please people x

Hi all , having had my dro approved I have had issues with works credit union , manager kicked up a stink and contested my dro , his claim was dismissed and told loan would enter dro, today he emails stating he has offset my savings towards my loan and I owe £215 outstanding , I'm confused annoyed because I was told he could not touch my savings that it would be addressed separately , just so angry any help would be appreciated x

Problem is I would have to set up an email address in my birth name I have never had any thing but credit union in my birth name and only used it because that's what I was before my boss changed it on payroll to name I'm known by so payslips and payroll number would have been in name I'm known by when they issued last loan so why not question it , until now dro goes through they are getting funny

Not checked but I can look x

When I started my job they used my birth certificate for ID as my passport had expired with my other name , my driving licence is my name I'm known by , the credit union agreements are signed with the same name as on my driving licence , they transferred money to my bank account which is my other name , they never questioned this on application forms when I had to give my bank name and details they have contested it for the reason of two names stating I may have a twin , yet I have one NI number any advice to put my mind at rest as really worried and anxious , horrible people to deal with

No it's not because my credit file is the name I'm known by not my birth name .

Thankyou

Hi all will try explain as best I can , I recently got approved for a debt relief order , all ok except one issue , I have a union loan through my work , the issue is my birth name is different to the name I am known by and so the dro is in the name I have always been known by so when the union recieved conformation they are contesting it , despite paper work signature is name I am known by my payroll number my national insurance number , my bank details they put the money in to my payslips and bank statements b ut they are saying because I opened my account in birth name I still have to pay and now need to wait until a decision is made in mine or their favour , just really annoyed they even said I might have a twin!! Hope this makes sense any help will be appreciated