A further update. I received yesterday from creation mastercard a letter of deadlock. The letter mainly states that: The retailers terms and conditions of sale specifically state that the material displayed on the website is provided without guarantees to its accuracy. This can be found on the privacy policy section of the retailers website. Furthermore, you accepted the car as it was and took it off the retailers premises. With regards to the roadworthiness of the vehicle, although you have provided the report from Kwik Fit, there is no evidence to prove that the tyres were in a dangerous state and un roadworthy condition at the time that you purchased the car. There is also no evidence that the car requires a service. I guess the next step is to send the letter of court action.

A quick update. I am still waiting a response from the cc and the letter of deadlock that I have requested. The consumer ombudsman have closed the case as gcs car sales have not responded to the service. regards enzo

ok, well thank you for your responses, I have a plan of action tomorrow.

The T and C are from their website which GCS and my cc are referring too which is as follows: Liability The material displayed on GCSCARSLTD co uk is provided without any guarantees, to is conditions, speciation or warranties as to its accuracy. Whilst every effort has been made to ensure the accuracy of information on this site, some errors may occur. It is important that you do not rely solely on this information but check with GCSCARSLTD about any terms you feel will affect your decision to purchase a car. No liability is acceptable for loss or damage resulting from errors or omission on GCSCARSLTD This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law. We will need to carry out routine maintenance and servicing of our servers and equipment from time to time. While we will seek to keep disruption to a minimum we cannot guarantee that GCSCARSLTD will be continuously available online. We therefore provide GCSCARSLTD on an "as is" and "as available" basis. We make no warranty that GCSCARSLTD (or websites which are linked to GCSCARSLTD) is free from computer viruses or any other malicious or impairing computer programs. It is your responsibility to ensure that you use appropriate virus checking software. We are not liable for any failure to perform any of our obligations under these terms and conditions caused by matters beyond our reasonable control. Autotrader advert has no mention of any of this, which is where I purchased the car from. I can post a picture of the advert if needed. I did confirm the spec, but this was over the phone.

The credit card is creation mastercard and the garage in question is GCS Car Sales LTD

The tyres are defective, on one tyre the tread is delaminating from the sidewall. I have a picture. Am I allowed to name companies I am in grievance with?

Hi, I wish for some advice on my issue please. On the 24th of Oct this year I purchased a BMW from a second hand car dealer. The car is a 64 plate, just over 2 years old. I purchased this car on the premise that it had many options on the car. I paid for the car before picking it up some on cc, some by transfer and also a trade in under the assumption that I would be protected on my purchase. On the drive home (3 hour journey) I noticed that some of the options listed in the advert were not present on the car. I checked the car more thoroughly and noticed that the tyres were in a bad way (advert stated tyres in excellent condition) and that the car needs a service within 600 miles. I contacted the garage the following day, they basically hung up on me. This carried on for a few days. On the 27th of oct I put my complaint into my cc under section 75. The cc dispute department responded on the 21st Nov. After several emails back and forth, me proving the tyres are dangerous with a report from Kwik fit and pictures, scanning the original advert and forwarding the spec sheet for my car from bmw to them, the cc disputes department claim no responsibility as I accepted the car when I collected it? Is this correct? The advert claimed to have options that the car does not have: reversing camera Soft closing doors auto dimming and folding mirrors lane change warning system along with the car needing a service and the tyres needing replacement. Am I to accept my CC disputes judgement that the dealer has no liability because on their website (I saw the add on AT) their T&Cs state that cars may not be as advertised? Also that because I collected the car, I should of checked the car over first thus I have no claim? Thanks in advance for any advice given

The finance is from rci which is a renault based finance scheme. the finance is on the car. with such a major fault basically and engine blown. am I in my rights to cancel the finance and let them take the car back?

Hi thanks for your response. The car was purchased 09/12/11 it is a renault clio 1.5 diesel. the aa warranty Gold cover that I assumed would cover eveything as told & sold by the renault dealership in eastbourne states in the booklet what is excluded bodywork, paintwork, light units, interior & exterior trim, glass including mirrors, handles and hinges, cables, pipes, wires, belts, fastners, exhausts systems, alarms, tracker units, immobilisers, central locking remote control unit, in car entertainment systems, seats, seat belt systems and air bag systems. They said over the phone that the fuel tank is not covered as its not electrical or a mechanical part. I mean what do they actually cover? the pipe work that needs replacing is integral to the engine working.

Hi all, Some advice please if anyone can I do not know where to go with this. I purchased a second hand car from a main dealer last year. All bells and whistles regarding warranty key care etc etc. the car is on a 06 plate and has covered less the 55k on the clock. has full main dealer history etc. The car broke down with a high pressure fuel pump failure (diesel pump) and the total cost of repair is £4200 The aa will only cover £2000 of the cost refusing to pay for clamps and clasps and any pipe work for the repair and also wont cover for the fuel tank. They will only cover £35 hourly rate. The main dealer where I purchased the car have basically said "tough" speak to the warranty people. we still owe over £5000 on the car on finance believing we would have 3 years of peace of mind motoring. I feel extremely ripped off right about now. Does anyone know where I stand with this as I can not believe I have to fork out another 2k for this car! thanks in advance