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Norman16

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  1. As I understand it, Sec 75 makes the Credit Card Co jointly and severally liable for breaches of contract commited by the retailer. If you can demonstrate that Comet and its Administrators are in breach, eg supplying a product that is faulty anf and failing to honour the warranty, then it should be possible to calim against the Credit Card Co. Have a look at the "Which " website on Consumer Advice. It even has some standard letters you can use.
  2. Managed to get my Digihome TV repaired by a local trader and have now, after a struggle, recovered cost from Credit Card Co.(M&S Bank) under Sec 75, as purchase was outside chargeback period. Presumably M&S will try to recover payout from Comet Administrator.
  3. I have a similar problem with a Digihome TV purchased from Comet on in July this year and which recently exploded. Comet Customer Sevices confirmed that the warranty is with Comet and not the manufacturer, and that Customer Sevices could get no instructions from the Administrators (Deloits) to deal with these issues. Spoke to someone at Deloits who confirmed the above and suggested that I get someone to repair it, and get the repairer to send the bill to them to join the list of creditors. No tradesman in their right mind is going to do this with little hope of being paid! Also tried the manufacturer, a Company called Vestel, who have various brands (including Servis, Celcus, Finlux, Electra), and claim to be the largest manufacturer' of TV's in Europe, but they declined to help. I should be possible to lodge a claim under the Sale of Goods Act with Deloits , although if there is little or no money left then you might not get anything and it will probably take years. If you paid by Credit Card then it may also be possible to claim against the card company under the Cosumer Credit Act 1974 (Section 75). I am not sure any of the above is of much help. My only other thought is that if enough disgruntled customers put pressure on the manufacturers may be they could be persuaded to intervene to rescue their reputations.
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