Aims will charge 25% of whatever they get back plus VAT although not sure how that works as they are registered in Gibraltar. They are not allowed to take any fees upfront for PPI reclaim and you should complain to the MOJ. However Aims cleverly get around this by saying the upfront fee is for a membership of various services and not just for PPI reclaim. Still worth complaining to the MOJ especially if the rep who spoke to you never mentioned anything about the members club for other services and only spoke about getting the PPI claim sorted.

Please see my post above from 4th Dec as I have previously stated the PPI helpline and also the Pension Helpline are operated by the same company and that is Aims Review. They are based in Spain. Their address and phone number is listed in my post above. When you press 5 to speak to someone you are speaking to someone in Spain not Bury or Lancashire or anywhere else in the UK. The directors of the company are Adam Bennett, Thomas William Edwardson, Tom Edwardson Jnr, Michael Salter, Michael Costello and John James. They have a policy to keep calling people and have informed their staff to hung up if they are asked to many questions or just say yes we will take you off the list but they don't bother. Soon I will find out the directors personal phone numbers and list them here so everyone can call them all hours of the day!

As someone else stated the PPI Helpline is indeed a company called Aims (they go by variations of Aims e.g. Aims Review, Aims Legal etc) they also have a pension switching operation (Forensic Review & Yardstick Marketing) that operates The Pension Helpline. All of these firms belong to the same people and operate from the same building. As somebody else stated Aims may well be registered in Gibraltar and have satellite offices in the UK but their main operations are in Spain a quick search on google comes up with this address: Av. Andasol, KM 189 29604, Marbella Malaga Tel: 952835501 When questioned they have a habit of not telling people who they are or where they are based and in most cases simply hang up when callers push for these details. That way you cannot take action against them as you don't know who they are. Yet they are passing off as the legitimate government helplines!