thanks

I was sincerely hoping for some insight

I hope this is the right forum, feel free to move if not. I bought a wood and glass display cabinet and paid £25 delivery charge. The driver phoned to say they would arrive between 1 and 4 on Saturday. I queried them to ask if they were still delivering at 20 to 5 on the delivery date and they said they were a few minutes away. They arrived at 5.20 and one delivery man carried the glass shelves in and the 2 of them the cabinet. I have ordered items from the firm before and have always had to sign on delivery. I turned to get a pen and the drivers were literally running away. I then noticed ( and this was seconds after they had left) that the entire top wooden corner of the cabinet had been torn off . I had not been offered any paperwork to sign. I went into the shop and asked to speak to the manager. She was off that day and the assistant manager dealt with it. I had taken some photos of the damage which was extensive. The shop would not have allowed an item to leave in that condition and it was not fit for purpose or of merchantable quality. The stockroom supervisor told me that he had helped load the cabinet on the van. I showd him the photos and he confirmed the item was not damaged when it left the shop. The assistant manager told me that the item would be picked up the following Saturday.I would receive a refund but not before the item was back in the shop. The shop did not have another cabinet to replace the damaged one, and refused to repair it. They told me that once the item was returned they would "just bin it". I live in an apartment building and the lift broke down on the day that they were supposed to come and pick it up. I told the Assistant Manager and he said they'd just collect it when the lift was working. In the meantime I asked advice and was told that the cabinet was easily repairable..my preferred choice. The lift was repaired today so I went into the store and asked to see the manager. I explained what had happened. Her attitude was unpleasant from the start but the assistant manager confirmed the situation. I offered the manager the drivers phone number, the images of the damage and my receipt for payment but she was dismissive. She just repeatedly stated that " the first thing to do is to get the item in and then I'll investigate". I am a litle reluctant to part with the item with no assurance of a refund or what,if any, action would be taken when the furniture was returned, especially given that when I asked what the company's complaints procedure was she refused to tell me. I assume that the delivery drivers have insurance. Could I get the item repaired and send them the bill? Thanks for any advice

Thank you.

to clarify , as there may have been too much info in my first post, I'm asking for advice on what is the best course of action in dealing with the debt collection agency? also has anyone had dealings with P&J debt collection services ?

I have just joined the forum today and hope its OK to ask for help with an alleged debt issue. I was with a dental practice this year as a private patient. The service was poor and there were a lot of delays. At one point I saw 3 seperate dentists about a single issue and received 3 seperate diagnosis'. At this point I refused to pay £31 to have a dental implant fitted for a third time in a matter of monthes and told the practice I would look for a new dentist if I wasn't satisfied. The dental implant came out for a third time a few weeks later. With all the delays my dental health did not receive the attention it deserved and a crown I already possessed was filed down making it look uneven. I felt that my dentists were more interested in making money from me than providing satisfactory care. I contacted the practice several times in writing and never received a response. Not even an acknowledgement of receipt of the letters. I did receive several form letter invoices and a letter that I had missed a scheduled appointment with a dentist, despite a) having already told them I was looking for a new dentist and b) the dentist with whom I had supposedly missed the practice having allegedly left the practice. I queried this in writing, again informing them that I was not happy with the service and that I was looking for another dentist. No reply. Today I received a letter from P&J debt collection services informing me that if I didn't pay then court action would be taken with costs and interests added. I have contacted the dental complaints service. Can anyone offer any advice or perspective on this situation? thanks.