Is this a record? See below for my experience of O2 - just trying to get a phone repaired:Over the past month I have spent several hours attempting to get my phone repaired, not a complex request I would have thought. The phone is both insured and under warranty. I have ‘chatted’ with over 30 gurus; and have been put through to your complaints department on numerous occasions. The response has been on at least 6 occasions “Please don't worry, you're now in safe hands and I'll personally look into this issue and it will be resolved at the earliest.” Aside from my time, my daughter has stayed in all day waiting for the telephone to be collected on the basis of such promises but no contact has ever been made.Yesterday morning (Thursday 26th July ) I was promised for the sixth time that I would be contacted personally by e-mail within 24hrs to resolve this on my e-mail address. I indicated that I did not believe that this would occur and therefore were I not to be contacted that my statements yesterday should be taken as formal notice of termination of contract for breach of contract on your part. O2 has of course broken its promise once again and not contacted me. I have had endless expressions of ‘sympathy’, ‘empathy’ and understanding of my 'issue'. I dont in fact have an 'issue', I have a broken phone which needs repairing. The whole complaints procedure is designed completely around the needs of the organisation rather than those of its customers and whilst customer service personnel are superficially pleasant and polite our service is worse than useless.I o intend to report O2 to Ofcom and the Ombudsman and send my account of their utter incompetence to the newspapers. has anyone else had a similar experience?