Hi thanks for reply. We did write it on the form . They told us they hadn't received it originally so we have filled another one out but the one they said was lost obviouslly turned up and they just havnt botherd looking at it properly . So now I am going to hav to call them AGAIN to no doubt be told to fill another form in or appealin writing. Other than standing in local jobcentre until they sort it I don't know what to do . Partner having surgery today and I'm 8 months pregnant with everything to buy. Maternity money from work doesn't cover bare minimum and as they keep messing up his esa claim payments evry fortnight we r kinda desperate . So frustrating . Worked 25 years and paid in . Now we need help its like pulling teeth !hel

same problems for us. did formal complaint got nothing back. claim been done clerically so not on system therefore trying to get help with other things such as social fund assistance is like bangin head on wall as not entitled as not claiming relevant benefit .... because they cannot find it on the system... because its been donoe clerically.. just got another rejection . keep telling them to look further into it. even considering sending them a letter SHOWING the entitlement and do their job for them. so frustrating!!!!!! help !