So, five plus years after my first post, and DX Secure are STILL pulling the same crap! Yesterday a non-existent calling card was delivered to us (it wasn't, but we'll play along with the toddler-esque game of make believe favoured by DX!), despite the fact that we were both at home at the time! The joy of working from home is that we are here & KNOW when DX are lying! Chris, if you are still there, can you PLEASE try something new? Or, & this is a novel concept, perhaps actually provide the service we are paying for and deliver things when they are supposed to be delivered?! How is this company still in business, when they have not once, in 5 years, provided the service they claim to be providing?!

Sorry Chris, but of the, I believe, 7 deliveries that DX were due to make to either myself or my husband over the past 8 months, the success rate of delivering on the day they should be delivered has been 0%. EVERY time, without fail, we have received the "There was nobody home, we left a calling card, you have a x coloured door" spiel, when each time, without fail, there WAS someone home, there was NO card left, and generally, the description of our house is completely wrong! We have even had the couriers admit to us that they had not attempted to make a delivery. So, although we may receive our items eventually, the key word is "EVENTUALLY". Only after chasing with emails, phone calls, and posts on forums such as this one do we receive items which should have been put in our hot little hands on the day they said they would be. I was due to receive a parcel from Lakeland yesterday, but, once again, a delivery fail on behalf of DX. The complete inability of DX to perform the core function of a courier service (i.e. to deliver, on time) doesn't just reflect badly on DX but also on the companies using DX to deliver their products. My reaction when any company says that they use DX is to recoil in horror. Is this REALLY the way you want people to react to your company? Whatever it is you're doing to resolve the problem, it isn't working...the problem has existed for 8 months and is at exactly the same, very low, level of performance that it was previously. And I am sorry, but I do not believe that this is the courier themselves at fault - I believe that the problem lies at management level, where it is a reactive, not proactive, service. People get their deliveries only when they chase them. That is what it has been on every occasion for us. The website saying that our parcel/letter is on the van, out for delivery, means absolutely nothing, because it won't be delivered. I have that little faith in DX couriers now that I would be willing to place bets on a DX delivery not being delivered when it should be.

I don't suppose anyone has a comprehensive list of which companies use this God awful courier company to deliver their parcels so that I can avoid them in future?! I was supposed to have a delivery from Lakeland yesterday, waited all day, & as soon as I called Lakeland to ask where my order was and which courier company they used, only to get the response "DX" my heart fell because I knew exactly how today's follow up call would go: "They attempted delivery yesterday (they didn't), they left a calling card (nope), you have an x coloured door (I'm guessing Google maps was a bit unclear, because that was wrong too), they will attempt delivery again on Monday...". Absolutely awful. Had I known that they use DX, I would have taken my chances with Royal Mail, who no doubt would have got my items to me by the time I needed them. I can not describe my disdain for such a badly run company who are simply not fit for purpose - if they can't deliver when they say they will, why not just be honest?! Giving a description of the front of my house does not prove they have been here, it just proves they have access to Google. This is now about the 7th time this is happened to us in a year! AND at a new address! The management have done NOTHING to improve their service, or lack thereof, so all the talk of it just being a one off or relating to one particular courier or that the problem is being investigated is bull. No attempt has been made at all. So, I know that the Home Office, Ticketmaster and Lakeland use these clowns, but is there anyone else I need to avoid now, too?

THIRD time in 5 months that we have had the "we tried to deliver, you weren't home, we left a calling card" rubbish when none of that was true. I have dropped you an email (you're in my contact list now - I feel I ought to add you as a friend on Facebook now and invite you to dinner, our contact is THAT regular!). Same thing every time and it is getting boring. Every time you say it's been investigated and every time it happens again! It's ridiculous!

Another day, another claim by DX that they've tried to deliver, left a calling card, nobody home, blah, blah, blah... Chris - I'm sure you know Justin's number by heart now. Can you please give him a call with regard to the latest failure to delivery (and accompanying "nobody at home" rubbish)?

Incredible! One off? Not on your life! Waited in all day for another delivery via DX and, what do you know? No delivery! And, what else do you know? We need to call the 0845 number to query why an invisible calling card was left, when it wasn't, and when we have been in all day! I think I know how the next part will go, too...we'll need to pay £10 for redelivery?! Ummm...no. How about we cut out the crap and go straight to the papers this time? Chris Griffiths - your company is a sham! Second time it has happened to us! This time, we are going public on it. And we expect our delivery, at a time of our choosing, WITHOUT a £10 charge levied on us for the downright crappy service! Absolutely disgraceful! Don't lie and say a delivery has been attempted when it hasn't been! To do it once was bad enough, to do it again is unforgivable!

Thanks again, & again, I appreciate the work you have put in for us & will be putting in to ensure it doesn't happen to anyone else. If it was due to a "sloppy courier", then they need to be made fully aware that customers are being expected to pay £10 to correct their sloppiness, plus the cost of all the telephone calls & the time it takes to sort it out. In the end, it probably cost us over £10 in calls to get the £10 back, not to mention the stress, which is just not right. Once again, though, I appreciate that my husband has his documents now.

Thank you Chris. I have emailed you to confirm that the passport has now arrived. However, my apologies for opening another can of worms, but the courier admitted that he was not here this morning. Obviously, if it is being put on the website that delivery has been attempted & that a card has been left when it obviously hasn't, it reflects very badly on a company that is supposed to be honest & reliable enough to deliver important documents such as passports. Whilst I appreciate the help you have given us in sorting out our issue, it would appear that this has brought to light a serious internal issue which needs investigation.

Many thanks Chris. Yes, we have been contacted and assured that we will have the passport delivered by 12.30 & a refund of the £10 charge. Obviously, the passport is not in hand yet so until it is, we won't be entirely satisfied customers, but I appreciate you chasing this up for us.

Hi Chris, Both my husband & I have emailed you directly, too. Apologies are great, but we have still been charged £10 extra for a service that should have been completed without any need for us getting to this point, and, should your courier find it impossible to locate our door buzzer or, God forbid, letterbox again today, we will also not be going on holiday. We have been told that the passport will be delivered by 12.30 today, and I would appreciate it if you could ensure that that DOES happen. We understand that mistakes happen, but what is totally unforgivable is to be told blatant lies when the problem is flagged up. We have now been told that, despite the claim that a card was left (which we have not been able to find for love nor money), the courier "could not access the property to leave a card". The building has a letterbox! If your courier could not locate a hole in the door, s/he obviously requires extra training!

We've had the same thing happen this morning and I am FURIOUS. We have been up since 7am with our 3 year old daughter waiting for delivery of my husband's passport & visa so that we can go on holiday tomorrow. Logged onto the website at 10am to see whether it was definitely out for delivery & it said that delivery was attempted at 8.30am and that a card had been left. We have received no card, no phone call (which they also claimed to have made after we called to ask about it) & certainly no buzzer - which is loud enough to wake the dead!! But, what do you know, we have to pay £10 to get the passport "redelivered" today. I am absolutely disgusted. As members of the press, we shall be making sure that this issue is made public. It's a [problem], pure & simple.