IanKernott
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I thought i had closed my account only to find out that years later it was still active and building up charges. The address was changed on the account just before i closed, i rarely used it and had been in 2 or 3 times to try and close it previously only to find that i needed one more thing to close the account and they were not being very helpful at all. I finally thought i had all the required paperwork to close it and handed it over and a cheque to take it to £0. I never heard from them again thinking that this was finally it. Now i have recently been chased by Wescot on behalf of Satander for immediate payment. I spoke to them saying i had not received any notification that this account was live, no matter building up charges amounting to £396.45. I explained the situation and they seemed relatively sympathetic. I then asked them to check where the correspondence had been going to was an incorrect address! Wescot said they would speak to Santander and get back to me. I have now received a letter from Wescot saying the amount is 'correct' asking again for immediate payment. Can they just keep adding on charges irregardless? It would surely be two clerical errors or a knock on affect of not having the correct address that they would not have closed the account with the incorrect address? What can i do with an account with that amount of charges when i have had no notifications?
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