i have had the same problem with this company, unlawfully taking money from my account for a service i have not recieved as i cancelled it, £82.00 lighter now, been on to the financial ombudsman, as these people were supposed to help you out of debt not put you in it!! go to payplan they are run by the goverment and 100% goes to your creditors, steer clear of these 123 debt solutions are a joke!!!