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Used to work for Skipton Building Society, wouldn't trust them with anything - so called independent advisors only flogging Aviva investment products because thats where the highest commission was gained, frequently unqualified staff not only giving out mortgage advice but actually conducting mortgage appointments and signing clients up for wholly inappropriate products and when this was pointed out (as prior to this i worked as a compliance officer for an IFA) - I was reprimanded and told to keep my mouth shut. Got an account with this company? - move it Got a mortgage with them? - switch it Got investments with them? - transfer them - to stop them claiming ongoing commission (yeah those friendly girls behind the counter get bonuses on what the advisors sell) and they get more bonus from certain products - shameful - not the behaviour of a 'mutual'
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