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Kerri-ann

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  1. The vehicle is booked in for Monday to be looked at by the service centre. If they even attempt to get me to pay for any of the work that needs doing then I will automatically be rejecting the vehicle and contacting the finance company. Will update this post on Monday evening.
  2. I'm going to be calling again tomorrow and yes If i don't get an answer as to rejecting the car then I'm going write a letter. Thanks for your advice it's appreciated.
  3. When my husband took the car in in November all he was told was something about a clip missing which holds the brake and it had to be ordered in. We have had a call today and they claim that the brakes were replaced but the mechanic didn't say that at all, he wouldn't let my husband take the car until this part had been fitted, he was there from 10am till about 4pm. No further ahead at the minute no one has accepted that they breached the agreement yet by selling an unsafe vehicle. Some of the other issues are: Told it had service history but it has none. We wanted the 160bhp model and got 130bhp Car nearly stalls when travelling at high speed. Faulty wiring headlights.
  4. Thanks, I have spoken to the financial ombudsman and they are ready to act on my behalf should I need them. I'm hoping Carcraft can sort this out but if not then I intend to go all the way with this. Will stay on this site and keep everyone updated.
  5. Hi, can I get an update please on what's happening.
  6. I brought a car from carcraft 3/11/2011 vauxhall insignia estate, got the car home and throughout the first week had a lot of noise coming from the brakes. Took the car in to carcraft west midlands in December where the mechanic told my partner that the car is dangerous and unsafe. So carcraft sold me an unsafe vehicle breaching the agreement. Also after going through the figures it looks like carcraft have lied to the finance company about the amount of deposit I paid. Today I have emailed carcraft and I am awaiting there reply, I have the financial Ombudsman working on this also as they are contacting Barclays partner finance. I have an unsafe car and a finance agreement based on a lie. Lots more issues with the car but these are the main issues. Hope to hear from them soon
  7. I brought a car from carcraft 3/11/2011 vauxhall insignia estate, got the car home and throughout the first week had a lot of noise coming from the brakes. Took the car in to carcraft west midlands in December where the mechanic told my partner that the car is dangerous and unsafe. So carcraft sold me an unsafe vehicle breaching the agreement. Also after going through the figures it looks like carcraft have lied to the finance company about the amount of deposit I paid. Today I have emailed carcraft and I am awaiting there reply, I have the financial ombudsman working on this also as they are contacting Barclays partner finance. I have an unsafe car and a finance agreement based on a lie. Lots more issues with the car but these are the main issues. Hope to hear from them soon
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