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Jedicris

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Jedicris last won the day on July 17 2016

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  1. UPDATE. Complete Care Shop responded quickly to my letter. They arranged for an engineer to assess the problem. Engineer has now been and advised that the transaxle and motor need to be replaced. He will order the spares and arrange to come back to replace them. Advises that it could take up to three weeks.
  2. Draft of Letter Complete Care Shop 330 Four Oaks Rd Walton Summit Centre Preston PR5 8AP Dear Sirs, I reply to your email dated 27 October 2023, in which you advise me to contact Drive DeVilbis regarding the problems with my scooter. I have not received a response from them, so am referring my problem back to you under the consumer rights act. As you will be aware, under the above act you have primary responsibility. I need you to advise me immediately what steps you propose to take to effect proper repairs, failing which I will have to seek some independent repair source and I will look to you for full reimbursement. Since my initial contact, the scooter has now totally failed, with a burning smell coming from the motor. I have now been deprived of the use of my scooter for some time now and it is not acceptable for this to be further extended or subject to an indefinite delay. I must ask that you supply me with information as to what arrangements you are making to have the scooter repaired, when this will happen and what the timescale is. Yours faithfully,
  3. They emailed on 27 October 2023. This was when the scooter was just running rough. Since then of course, we have had the major breakdown, which is when we contacted Drive. Still no response from them.
  4. Copy of warranty. 15. WARRANTY Drive DeVilbiss Healthcare Ltd. guarantees this product is free from defects in material and workmanship under normal use for 2 years (with the exception of batteries and tyres which are guaranteed for 1 year and the frame which is guaranteed for 3 years), from date of purchase from Drive DeVilbiss healthcare Ltd. and its subsidiary companies or authorised dealers (Your Supplier). All implied warranties, of fitness and merchantability, are limited in the total duration of 2 years from date of purchase. Proof of purchase must be presented with any claim. Drive DeVilbiss Healthcare Ltd. makes no other warranties, expressed or implied and all implied warranties of merchantability, non-infringement and fitness for a particular purpose are hereby disclaimed. In no event will Drive DeVilbiss Healthcare Ltd. be liable for punitive, special, or consequential damages. Except as provided herein, this warranty will not apply to any Drive DeVilbiss Healthcare Ltd. products that have been (a) damaged by lightning, water, or power surges, (b) neglected, altered, abused, or used for a purpose other than the purpose for which they were designed, (c) repaired by you or any other party without Drive DeVilbiss Healthcare Ltd. prior written authorisation, (d) used in conjunction with a third-party product or products not approved in advance by Drive DeVilbiss Healthcare Ltd. (e) damaged or failed by or attributes to acts of God, (f) damaged, caused by failure to follow instructions, or (g) otherwise used in a manner inconsistent with any instructions provided by Drive DeVilbiss Healthcare Ltd. The warranty explicitly exempts consumable items. This warranty contains the entire agreement between You, your Supplier and Drive DeVilbiss Healthcare Ltd. with respect to any warranty matters and supersedes any and all other written or oral statements, representations or agreements relating to the subject matter of this warranty. In the event of a product defect during the warranty period you should contact your Supplier, whether it be Drive DeVilbiss Healthcare Ltd., its subsidiary companies, authorised dealers or international distributors, who will at their option, unless otherwise provided by law, do one of the following: a) correct the defect by product repair within the terms of the warranty, b) replace the product with one of the same or similar design or c) refund the purchase price. Please note if a fault is outside of the warranty terms and conditions (please see above), any repair undertaken will be charged for. All replaced parts and products on which a refund is made become the property of Drive DeVilbiss Healthcare Ltd. Repaired or replaced parts and products are warranted for the remainder of the original warranty period. You will be charged for repair or replacement of the product made after the expiration of the warranty period. Drive DeVilbiss Healthcare Ltd. cannot be held responsible for any injury or incident which relates to the use of this product in conjunction with accessories manufactured by companies other than Drive DeVilbiss Healthcare Ltd. Drive DeVilbiss Healthcare Ltd. has a policy of continual product improvement and reserves the right to amend specifications covered in this document. No part of this document may be reproduced without the written approval of Drive DeVilbiss Healthcare Ltd.
  5. Hi, Posting here just to make sure that I get things right. In July 2022, my wife purchased a Drive Envoy 8 mobility scooter from CareCo using her debit card. During the last week or so, the scooter has started to have problems, slow running, jerking etc. On Sunday, on her way back from the local Remembrance Service, the motor started to really act up and a strong burning smell started. Obviously, she immediately stopped using the scooter. She eventually managed to get it home (thanks to some very helpful people). I have contacted CareCo about this problem. The UK Discount Mobility Aids Shop - CareCo WWW.CARECO.CO.UK We sell mobility aids, mobility scooters, riser recliners, powerchairs, wheelchairs, walking aids, bathroom aids, and living aids. Shop online or... Their response was to refer me to Drive. Drive DeVilbiss | Global Distributor of Durable Medical Products DRIVEDEVILBISS.CO.UK Drive DeVilbiss is one of the leading manufacturers and distributors of durable medical products in the world today. Discover more. I have asked them to repair or replace it under the two year warranty that the scooter came with. I have yet to receive a response but expect them to tell me to go back to CareCo. Your thoughts would be welcome.
  6. UPDATE: Cheque did arrive in post. All done now.
  7. Think I've found an answer. "If you're due a refund we'll send this out as a cheque 35 days after your account closed". Guess I have to wait 35 days to find out. Suppose it is now safe to cancel the DD.
  8. Wish I could. No phone numbers available/email/chat and online it just says Not a customer anymore.
  9. Yes, that is the case. However my point is that they have charged him for service that they are not providing i.e. 11/05/21 to 22/05/21. Surely, if he has paid to the 22/05/21 he should have service until 22/05/21.
  10. Hi, My 91 year father-in-law decided to end his Virgin Media services. This consisted of a TV package and phone package. He had been with them for many years. He now thought it was overpriced and rarely used it. We tried to cancel online but found it impossible to do so, we then contacted them by letter on the 25th March 2021. A few days later he received a phone call trying to get him to retain his service. This was vehemently rejected. The "advisor" then said that he would "put it through". On the 22nd April 2021 he received a bill for services from 23 April 2021 to 22 May 2021 with payment to be taken on the 10 May 2021. Payment has been duly taken. Today, 11 May 2021, I checked the services and they have been disconnected. Should they refund the difference between the disconnect date and the date services have been paid for or am I going to have to fight for it? Many thanks
  11. Glad to sat that we have a happy ending. The person that these were left at has just dropped them off. All sorted out now.
  12. Seller and Sender are Medisave UK, goods were medical wipes, value £23. Nothing very major but as classed as Clinically Vulnerable, vital.
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