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CJB666

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  1. Whilst this thread is a tad old it seems that DX Secure is still up to its old tricks. I tried to renew my old passport recently. I used the Post Office's 'check and send' service (or something like that) - paying extra for courier delivery of the new passport. After a week and despite trying to track progress of my application via the Passport Office website I didn't get any response. Then I received my old passport back sent Royal Mail 2nd class and unregistered. So at least something was happening. Then after another two weeks I tried to track the progress again. This resulted in an email from the Passport Office that my new passport had in fact been sent out for delivery by DX Secure - FIVE days earlier. Now all parties had my mobile no. and my email address but no-one bothered to tell me this in advance. AND NEITHER DID THE DX SECURE COURIER DRIVER LEAVE A CARD. So basically I didn't know anything about any delivery until I inquired. Luckily I have access to the Internet. I then raised merry hell via email both to the Passport Office and DX Secure. Apparently the courier driver claimed that he couldn't find a post box in the front door of our block of flats in order to leave a calling card. Obviously he couldn't be ar$ed to look at the front entrance properly since a/ we have an entry phone system, and b/ each flat has its own letter box in the respective front doors. But he couldn't be bothered to get that far. Then the next day I received a letter from DX Secure requesting me to contact them via a 0844 premium rate no. to arrange re-delivery. But I fail to understand the *re* part since no real attempt had been made to deliver the thing in the first place. But what riled me was that I was also requested to quote my credit card no. to them to be charged an extra fee for the 're-delivery' when I had already paid a fee to the Post Office for a delivery which had not yet been made. Talk about a [problem]. It seems to me that the courier drivers don't make any effort to deliver items - even secure ones - because its easier to simply return the items back to the depot - claiming that delivery was not possible. Then the courier company makes even more money by charging a premium call rate for a customer to arrange for a re-delivery, and also charge them for that re-delivery. To me this appears a tad dishonest, and as a previous post here suggests this needs reporting to Trading Standards - which I will do. BTW there have been serious accusations that the Royal Mail (allegedly) deliberately fails to deliver mail / parcels etc., because it is quicker and more cost effective to simply deliver red cards even if the recipients are indoors and waiting for the said items. Courier companies also seem to doing this, especially for deliveries to flats like ours. It is courier companies and their failure to deliver items (and I haven't even touched on the reported widespread theft of items) that are the weak points in eCommerce. With online sales the quickest and most reliable process is the deduction of cash from a buyer's credit card.The worst aspect is the lack of ability of courier companies to deliver the items purchased.
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