BreadAndButter
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Initial short statement Refund of Kia Piccanto NL13 AHC I am claiming a full refund for the Kia Piccanto reg NL13 AHC which is currently in your possession and currently available for sale. You have an obligation to refund immediately the initial payment made for this car in January 2024 Amount outstanding: £3655 Requested action: Full Refund. This should be returned to the original form of payment: Debit Card. The car was immediately returned when it was found to have multiple faults, within 30 days Under Consumer Rights Act 2015 This refund has not been completed under this act after multiple attempts to make contact and multiple promises.
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Letter before small claims court claim [My address] [Supplier's address] Dear Guy WhoRipsOffOAPS Reference: Refund of Kia Piccanto NL13 AHC As it has not been possible to resolve this matter amicably via multiple emails or attempted phone calls, nor will further phone calls be accepted by you to resolve this matter, I write in compliance with the courts Pre-Action Protocol to notify you of court action if you fail to settle the outstanding sum in full. Amount outstanding: £3655 Requested action: Full Refund. This should be returned to the original form of payment: Debit Card. From you I am claiming a full refund for the Kia Piccanto reg NL13 AHC which is currently in your possession and currently available for sale. You have an obligation to refund immediately the initial payment made for this car in January 2024, which has already been verbally agreed multiple times on the telephone yet has failed to materialise. I look forward to hearing from you within the next 14 days. Should I not receive a response to my letter within this time frame and having given you sufficient time prior to this letter then I anticipate that court action will be commenced with no further reference to you. Court documents and evidence have already been prepared will be submitted to the courts on 27/03/2024 Yours faithfully,
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RBS have come back, they have decided there is insufficient evidence and will not be processing any chargeback. Ive checked and its not a legal right and so i cannot quote any laws to that effect. All because they have asked for proof the car has been returned (a dodgy bloke with a trailor?) RBS are terrible!
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unfortunately we called them, they put us through to disputes and then we go around again, they ask us to email and send them the evidence for the dispute Unsure how to get what we need here. Which.co.uk have a chargeback tool, you send off the letters requesting it to the bank and they process it. Maybe thats a better shot as the telephone people havent got a scoobie
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Frustrating isnt it. He's been IN the bank and theyve asked for all evidence and will decide once speaking to the other end. They already closed the case once because they didnt get all the evidence needed. Had to reopen it! Ill run him through the process tonight, he's more than overwhelmed with information and processes so Im doing it all for him to get things moving Cheers
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