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simbathedog

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  1. What a bunch or arrogant ******* mastercard are They won't discuss the transaction with the bank manager! only with the card holder. Now have to wait for mastercard to send a letter to her home address for me to then forward it to France for her to sign & send back. Unable to find anything else out, statement not due until end of this month, as the payment for this is set to be paid be DD I guess I should cancel that as She doesn't have enough in her account to pay for the fraudulent transaction.
  2. Well, went into the branch yesterday morning but the manager was not available, I had however anticipated that & had prepared a clear written account of matters & a list of questions. I am now awaiting a response!
  3. I got a Kindle 3g for my birthday & I think it's brilliant Easy to use & not as heavy to hold as a book when reading in bed. Also used it to get weather forecast when recently in France. Loads of really good free books if you search them out
  4. Thank you I have printed off page 16 of the FSA consumer rights guide & will take it with me tomorrow!
  5. My daughter has just had someone make an online booking for a hotel suite in London for £425 that has been charged to her mastercard, I am very unhappy with their response so far. I went into the bank with my daughter & informed them that She would be working in France from early December until Easter, the bank called their card services as well & advised them whilst we were there. I don't understand therefore why they would accept an online London hotel booking for £425 in January, it's also miles away from her normal spending profile. Went into the branch when I got the confirmation booking in the post as it was obviously fraud & the branch called mastercard who refused to do anything without my daughter ringing them. She is in France with very dubious phone reception & just a payg phone. She managed to call them & they blocked the account & told her She had to call Superbreak who made the booking (not feasible on a payg from France!). I rang them & emailed their accounts, it was an internet booking made on the day of arrival, they said they would flag it as fraud & expect a chargeback. Daughter has called mastercard again & they say She now has to fill in a dispute form which they are sending to her address in England (where I am), I am not impressed & think I may visit the branch in the morning. Suggestions welcomed. Thanks for reading this far!
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