To say I hate this shower wouldn't even cover it. They've made my life misery ever since I signed up with Sky which was only 3 months. I'm actually not happy with Sky atall either because it feels like I've just been 'offloaded' to this mob and they want nothing to do with me. The original install was a disaster because they cancelled on 3 occasions after saying they would be there (and after myself and my partner had taken time off work) without even so much as an apology or even an excuse. Their customer service far and exceeds the worst of any teams or staff I have ever come across. Yet to find even one person who seems even the slightest bit helpful. This has now rolled on to my most recent experience when, due to the high winds my sky box stopped working at the start of December. Having phoned up Sky who said I was under warranty I then had to unfortunately contact Campbell & Kennedy where I spoke to a woman who is one of the most obnoxious, rude and unhelpful people I have ever spoke to. Continually cutting me off mid sentence by saying, "It's a £55 call out charge". Their customer service continues to leave me speechless. Having gone back and forth with Sky, who have also been a complete disaster as no-one seems to know what the answer is, they've now told me I have to pay £55 or else nothing can be done. I told them I can't afford £55 with it being this time of the year and they said 'there's nothing they can do'. I booked my Sky box through Sky. I bought a Sky service to watch Sky Television and there's nothing they can do because ' a third party installed it'? Actually makes my blood boil just thinking about it. They also charged me for last month even though I received absolutely no service whatsoever. I'm now in the position where I'm getting no Sky yet I'm still being charged and I can't cancel because after you're signed up for 30 days they have you hooked. I know this originally turned out to be about Campbell & Kennedy but they're as bad as each other, with sky's pass the buck antics. It's actually unbelievable the fact they're trying to blame some else for this situation it really is. KEEP AWAY FROM BOTH SKY & CAMPBELL & KENNEDY IF YOU VALUE YOUR SANITY