Hounsfield
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One Bill Telecom company mis-selling services
Hounsfield replied to splendidcat's topic in Telecoms - mobile or fixed
Hi verycross, That charge is exactly what stirred me into reviewing my telcoms provider; there is no mention of it on the original contract. Checking back on invoices I've been charged that amount since March this year - in Jan it was 0.95 - I haven't looked back any further. I think you may be correct - breach of contract! It's certainly an unauthorised charge and should be reimbursed! As I write this response I realise I've been in this situation before with Onebill over a charge made for an engineer call out and replacement of faulty ADSL box £180?? I was advised as it was over six months before I queried the charge they wouldn't do anything about it - I stopped the DD & they did eventually credit the amount. -
One Bill Telecom company mis-selling services
Hounsfield replied to splendidcat's topic in Telecoms - mobile or fixed
I have the same problem - placed an order with BT and then received an invoice £238.80 for cancellation of contract with Onebill - I hadn't realised I was on a rolling contract after the initial 3yr period I signed up for. This practice of automatic renewal of contracts has been banned as of Dec 2011 search Ofcom's web site for more info.. So another year with Onebill for me then!!
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