Hi, I have sent a message to this e-mail address with my mum's details. She has already made a complaint but to no avail. Regards, Angela

Hi, My 71 year old mum has been without heating for 18 days (and will be indefinitely) and has been constantly on the phone and getting nowhere. Initially she was told that the engineer would order the part, she phoned and was told it had been ordered, phoned a week later to check as she hadn't heard anything and was told that no part had been ordered! She was then told that the part would be ordered there and then but when she phoned the next day was told it hadn't been ordered. She has phoned numerous times but the upshot of it is, they ordered the wrong part and have had to reorder. Nobody can give her any guarantees of when her boiler will be fixed, she can never get a straight story, nobody takes responsibility and there is an absence of any managers willing to take on her issue. A manager did speak with her but told her the 'parts' dept would phone her back. When they phoned back, she told him that another weekend without heating was unacceptable, he said there was nothing he could do about it! She has also had to cancel a visit from my brother and his new baby as the house is freezing. Disgraceful service and Scottish Power should be ashamed of treating a pensioner in this way.