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verycross

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  1. Thanks for the comments (Locutus and Hounsfield). Certainly seems that they are taking more than what was originally agreed. Shall take it up with them and trading standards, as soon as I get a spare few minutes. Thanks for the update and the contact details. Still not in receipt of their conversation transcipts or recordings of the verbal contract!!!!
  2. Hi Hounsfield, Sorry to hear you are tied in for another year also. One thing I have noticed, looking on my bills I see that for each of my lines I have been charged an additional £1.45 + vat for a service I have not even asked for or agreed to ..... 'Business Assurance', this has been going on for quite a while but did not pick up on it until this last few days whilst scrutinising the bill closer. Possibly that could be a breach of contract on their side? Still haven't received the transcipts or copies of the telephone conversations they told me they were recording !!!!
  3. DECEMBER 2011 A week or so ago decided to transfer one of my landlines to orange as they offered a very competitive deal for landline and unlimited internet access. Agreed on the deal told by orange that they would deal with the cancellation of the line deal I had had with onebilltelecom for over 3 years. Very shocked to receive an email from onebilltelecom with a bill for £238.80 as their disconnection charge as I hadn't given them 42 days notice. Phoned them up and found that not only do they require 42 days notice it must be prior to the anniversary of the contract date!!!! That means that I now have to wait until OCT 2012 before I am finally rid of this 'contract'. I only wish I hadn't listened to their telesales person in the first place. I thought I was buying into a scheme promoted by the FSB! The news only gets worse the charge of £238.80 is for each line you have with them. I checked on their small print it doesn't appear that there is much I can do about it. I've asked for a copy of their recorded conversations with me (during the sales pitch and the agreeing of the services) that they were keen at the time to notify me they were doing.
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