Hi there Just an update as expected I have just opened my mail from this morning as I just got in from work, and well they are still declining my claim and of course the much used work we are sorry your not happy, they are now blaming the Garage for saying that the part was not faulty but just worn and that I had driven the car away from the Garage and in their words " Breakdown Repair Cover " is for vehicles which are in a "breakdown situation and can not continue the journey safely " also the vehicle "needs a repair or replacement of insured parts to enable the journey to be resumed or if Applicable commenced. As part worn not suddenly failed and the vehicle driven away from garage I have to uphold the decision taken to refuse your claim on this occasion in line with the BRC terms and conditions DONT THEY GET IT I WAS AT NO TIME TOLD NOT TO DRIVE MY CAR As for the call handler you spoke with on the 8th of Nov 2011 our Motto is 'Courtesy and Care' and we expect our staff to behave accordingly, I am sorry that you feel you were not treated more politley and helpfully when you contacted the Claims Dept , I realise that this may only have added to your worry of the situation . I understand your disappointment with our service and assure you that we do our utmost to prevent similar occurances in the future, I have investigated the circumstances regarding this particular indcident and have brought it to the attention of the individual concerned, I am confident that they will take all necessary corrective action..........What the blazes does that mean? Finally as we have already carried out our internal review, any further appeal against our decision lies with the underwriterof the Breakdown Repair Cover .all appeal actions must be sent to : AA Breakdown Repair Cover , Acromas Insurance Company Limited, Fanum House Basingstoke Hampshire , and guess who owns this ....................... But I will go on with this .....

Hi there I have written to Edmund King President and Andrew Goodsell Chairman yesterday 24th November 2011 and I will wait and see what they say

Yes I have now read the terms and conditions and to be honest it is very badly written out and not clear as to what is what on the booklet I have been sent

Hi there My Car is a BMW 318I on a 52 Plate and the Garage told me the timing chain had to be repaired and the 2 tension arms and Crank Sensor needs to be replaced, I have not had the car repaired and it is sitting in my driveway and I am getting a lift too and from work at the mo

23/11/2011 I am a first time user of the AA and I have never been spoken to or dealt with in a disgraceful manner. I took out the AA roadside recovery and they pestered me to take this all singing all dancing Breakdown cover where they pay up to £500 towards your car if they cannot fix it. I have tried to get them to sort this out and have had to write several letters and now been told that I have to wait 8 weeks for them to look at my complaint and get back to me.............The story goes in summary form dont want to bore you all. But my car broke down loss of power and I called the AA out he could not fix it and offered to follow me home to make sure that the car would get back to my home, I told him that I would be calling the AA for this new service, which I did as the AA Patrolman said an wrote it on the sheet I should get my car to a garage for a diagnostic test so I went to a garage that he recommended to me, I took it very slowly to the garage who said it was a sensor and timing chain which would cost £545+vat I was at no time told I should not drive my car, but I took the car home to phone this insurance company run by the AA which I did I was told to get the garage to call them and they would sort it out. The garage did their part and was told that the claim would be declined I called the customer service dept to be told the reason for the decline was ( I DROVE MY CAR HOME) and she then told me in a sarcastic manner that if I didnt get my car fixed and their was another problem and it was caused by the first claimed problem it too would be declined , I complained about her and the way I have been treated and then they called my home to offer me home recovery and start, i declined, I have also cancelled the payment for this recovery scheme as while this customer complains person looks at the problem and makes a decision I was paying for a part I could not use , they were not happy with that but they took the scheme off the direct debit. Overall I feel that I have been cheated and conned out of my hard earned cash with nothing but a sorry from the AA, and the female who was sarcastic to me she will get a wrap on the knuckles and probably a bonus I have also been told finally I can take it to the Financial Ombusman and they are as far as I can go , but I see from somoen on here they wrote to the chairman maybe more should do that and I am going to give it a bash , what does other think ?