Now this i didn't expect we had a phone call today the woman on the other end said she was sorry about the confusion and we will be getting a full refund of all our payments made to them, and we haven't even phoned them yet or emailed them to ask for a refund

I have just had a run in with Corgi Homecare, my girlfriend took out a maintenance with them in May this year, our boiler broke down 4 weeks ago and they sent an engineer out he had a look at the boiler did absolutely nothing apart from turn it on and it fired back up, whilst he was looking at the boiler he disturbed the flue, he the told me that the flue was not running back at a steep enough angle and that was the fault i never said any thing as i was in a hurry to get out but all he did was twist the 45 degree bend so the flue was running level then show me and then twist it back to the same place it was originally and tell me he it would be okay now. He then asked me who had i got to fit the boiler i told him that i had fitted it under supervision of a gas safe engineer as part of my portfolio for my own gas safe qualification. On Saturday the boiler broke down again we phone Corgi home care and they have just came back to us today to tell us that they have cancelled our policy because we have 1 Two boilers fitted in our property ( we live in an old railway station with 13 rooms) 2 The boiler that we had covered by them had been fitted by myself 3 The flue was incorrectly fitted The lady on the other end of the phone then told that the engineer (who she had just spoken too) had to refit the flue reset the boiler and do a full system check I told her this was not the case that he had only put wright a problem he had caused himself. I offered her the name and gas safe number of the guy who helped me to install the boilers but she wasn't interested she kept going on about the three points raised by there so called engineer. Surely if the installation was unsafe the engineer has a duty of care to have isolated the boiler and inform the relevant authorities Any help with this would be great