Bought 2 leather sofas April 2011 now have serious colour loss on arms and seating area. Representative called to assess told me I had bought a split leather product which will rub off giving an antique finish. I was not told this at the time of purchase. I discussed with salesperson why I was choosing a leather suite i.e. hard wearing, durable The receipt does not suggest leather is split leather, a term I had never heard of until company rep called. They are suggesting suite goes into workshop to be resprayed. I don't want that because. inevitably it will rub off again and this is not the type of leather suite I would have purchased if I had been fully informed at the point of sale. Any advice would be most appreciated

Thanks for reply, I will read the clause. I will keep thread going and post outcome which could hopefully help others. Cheers

Update to my earlier thread. My local Councillor referred the matter to Newport City Council's Legal Department they said..... "This is a privately operated car park in Spytty, not a Council pay-and-display car park. With official Council car parks, the parking tickets are subject to enforcement through criminal fines in the magistrates court because they are statutory offences. However, private car parks on retail parks such as Spytty do not have criminalised enforcement powers. In effect, these are civil penalties imposed on a contractual basis - there should be prominent signs displayed which set out the parking "terms and conditions" and the financial penalties for non-compliance. If you park your car there, then you are effectively "accepting" these terms and agreeing to pay any financial penalties if you break their rules If you don't pay the "fine" then all they can do is issue a claim in the small claims court to recover this financial penalty as a "debt". Anyone who feels that they have a valid defence on the basis that the terms and conditions were not clearly displayed or that they complied with any conditions would be entitled to refuse to pay and force them to take the case through the courts. In the case of a disabled driver with a valid disc, I can't see that the Parking Enforcement company would want to incur the time and trouble of court proceedings, but they would have to take their own advice on this. As for the Council's policy on "fluttering tickets" for our pay-and-display car parks, you would have to check with the Car Parks Manager. However, if someone could produce a valid ticket, then we certainly wouldn't prosecute just for its non-display in the window. Of course, if the ticket was blown away and there was no evidence of its purchase, then it would depend on whether we accepted the person's word on it (or if the court believed their evidence if it went to the magistrates court)." .. AM Assembly Member for Wales, Welsh Assembly wrote to Car Parking Partnership and received this reply which I have uploaded, also my local MP is writing to Car Parking Partnership. I am going to reply to AM and MP giving them both permission to discuss this matter on my behalf. Car Parking Partnership re not backing down. I am going to say that I am confused by what Car Parking Partnership says in their reply regarding 'terms and conditions'. Car Parking Partnership’s letter refers to the terms of the contract which is displayed in the car park. They say that if vehicles are parked in breach of the terms and conditions, then additional parking charges will apply. I find this confusing as there is no charge to park in the car park. If I had parked in the space next to where I was parked no ticket would have been issued. As stated previously, I was parked appropriately in a disabled bay, displaying my disabled badge wallet, albeit closed, but as I had parked in a retail car park, this was just a gesture on my part as I did not think that this would apply. I was not blocking any other vehicle(s) or blocking access to any shops or parked on the walkway, I was parked responsibly. I decided to park in the disabled bay as I am disabled and have walking difficulties which necessitate me to be as close to shops as possible. After all the only reason I was parked in the retail car park was that I was shopping. This was three days before Christmas. Any further advice would be most helpful.

No Civil Parking Notice issued by car parking partnership, Northampton

yes local Councillor and MP, Councillor has referred the copy of the penalty charge notice and the subsequent letter to the legal Dept, let's see what they come with, should be interesting.

anyaYes he was lucky, my sister hasn't stopped nagging him since ,,,,,:violin:n upward and upward, I will post any progress, thx.

No, what happened, my brother in law paid immediately in Dec but it wasn't until he received the threatening letter that the checked with his bank and as luck would have it, the charge hadn't gone through, so then he did the stupid thing of ringing their number and left his card number. I told him to go to bank and cancel card payment which has done, therefore no charge has been made. I will post again why I see what the Council etc come up with, I am thankful to this site for its advice and support.

Thanks everyone for your replies and help on this problem, my latest update, took all advice, cancelled charge on card and have written to local Councillors and MP and AM (Welsh Assembly Member), good response from all, local Councillor has referred to Council's legal department for research, MP and AM both looking into, I will update again on any progress so that anyone in a similar position can may be follow my route to solve this injustice.

At the moment we are not replying to the. Have written to local councillor, for what use they are awaiting reply. I will update thread when I know more. Thanks for your help, most appreciated.

Thanks for this excellent link, I have tagged on Twitter to help others. Keep up the good work.

Thank you for replies and advice. I think this should be made aware to everyone. I think I will drop my local MP a letter an see response.

They use bully boy tactics, he has now received a letter asking for the money and they have threatened debt collectors, ballif and even court all of this for a law abiding person is very intimidating, He is very worried. How can awareness be brought to these practices.

My brother in law was parked appropriately in a disabled bay displaying his disabled badge wallet albeit closed, but as he had parked in a retail car park, this was just a gesture as he didn't think that this would apply. He returned to his car to find a car parking fine of £50. Being a law abiding person he made the payment via visa immediately. He is now received a letter demanding the money and saying that the fine has not been paid. He rang their office number as he was very upset by this and did a stupid thing, left a message quoting his card number. I believe these charges should ignored but how can I be sure that he will not get into further trouble. He is 68 and has difficulty walking hence the disabled badge. What should I advise him please? Any help will be greatly appreciated. I have tweeted on twitter to try to bring awareness to these charges which are causing distress to many. How can we , the people , stop these charges?

Eventually got through to JobCentrePlus. It was their mistake, wasn't due until next June (2012), I have been told to disregard until I receive another form in June. Do they really know what they are doing! Living is just about manageable at the moment let alone having to hang on the telephone for hours trying to get hold of DWP or JobCentrePlus.

I completed esa50 jul 2011, placed in WRAG, appealed. Received letter 13 Dec confirming a reconsideratiion of my claim and have been moved to a Support Group, letter arrived today 23 Dec from Atos asking me to complete Esa50, now i am confused. Can anyone give me advice please. Tried ringing jobcentreplus continualy engaged. I will have this hanging over me all Xmas