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PinotGrigio41

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  1. Ha Ha, no I didn't say did I ? It was a 13 year old Mercedes ML !
  2. I know this thread was along while ago, but I just wanted to say that we did eventually get the vehicle back, we only paid for the work that we asked to be done plus an additional £100. It appears that the letter as suggested by Trading Standards and sticking to our guns seeemd to do the trick on this occasion. The vehicle was always advertised with a note that the injectors were faulty. At no time did we try to hide that in our advert. The car hsa now been sold , the new owner has been in touch since and the new owner is very happy. Just wanted to thankyou all for your advice and comments on this.
  3. Thankyou for your replies above, apologies for not responding sooner. We have spoken to Trading Standards who advise that the garage is in Breach of Contract under the Supply of Goods and Services Act 1982. We have written to the garage , outlining once again the work that they should have done , replace / repair injectors 2 and 3 with a possibility that 4 may need replacing also. As opposed to the work they chose to do. We have made them an offer of payment once again advising them that we are holding them in breach of contract. A letter has been received via Special Delivery today . This includes an invoice for £922 ( less than they originally asked for) and showing the replacement and labour for all five injectors. This is accompanied by a letter which although on headed paper isn't actually made out to us at all. There is a possibility the letters may have crossed in the have crossed int he post, their letter isnt dated. The letter reads as follows - Dear Sirs, Works as specified by yourself, repair 2 blowing injectors in cylinders 2 & 3 and stop the engine from cutting out. As you have been made aware your vehicle has had repairs completed and has been ready for collection since 01 / 10 / 2013, you have made no contact or made no effort to pay or collect the vehicle. I therefore must inform you as from today the 04/11/2013 the vehicle will be subject to a daily storage charge pf £5.00 per day until collection. If however the vehicle is not collected within six weeks of the date shown above 04/11/2013, the vehicle will be sold to clear the outstanding debt and any balance will be forwarded to yourselves. I await your response. " Two things that jump out with this letter. Surely by specifying in the letter that we asked for repair of injectors in cylinders 2&3 they are admitting that was the only work that we asked to be done on the car. They have then attached an invoice for 5 injectors. Surely that is admitting that they have carried out more work than was specified by us ? Secondly, surely they cannot legally sell a vehicle which doesn't belong to them ? I am wondering what your thoughts are please on the above. Many Thanks once again.
  4. Thankyou. We weren't hiding the fact that the other injectors were blowing from any potential purchaser. It is a very old car with just under 200K on the clock, its not going to be perfect. . The listing of the vehicle clearly states all known problems with the car. The two injectors that we asked to be replaced were the worse ones causing the car not to start. My question was that does the garage have the right to replace the parts of a vehicle and charge for them without our knowledge or consent ? Surely not ?
  5. Hi there, I am hoping someone may be able to give me some advice here please. We have a vehicle which was up for sale, and actually did sell. We were selling the vehicle on the basis that the purchaser was aware that two injectors needed replacing, but the vehicle was still useable. The injectors were blowing. The vehicle sold, but on the same day the car decided to break down, the injectors packed up completely, therefore we obviously couldnt proceed with the sale in that condition. We contacted a specialist Injector garage who we had used only a month previously for our other car and explained that the car was being sold and we just wanted the to two injectors replaced to get it back on the road and sell it, which was at a cost of between £350 and £500 .The garage was busy but we dropped the car up there on the basis they would fit the work in between other jobs as soon as possible. We actually had about three telephone conversation with the garage prior to taking it up there about these two injectors and the condition that they were in and also spent three hours cleaning up the gunk around them on the advice of the garage and also to same them time and us money as we wanted the car back asap. A few weeks later we received a call to say that "all of the injectors had been replaced and the car was ready to collect at a cost of £1000". When we queried the meaning of "all", the garage had noticed that the other injectors were blowing and took it upon themselves to remove and send off and then replace all of the injectors but without discussing with us first. We were absolutely livid. The vehicle is 13 years old and only worth approx £2k anyway . At no point did we give the garage permission to do this much work. The guy who was the owner initially said that he hadn't been given a very good handover , but nonetheless he wasn't prepared to lose money on it. We explained that the vehicle would be leaving his forecourt and going straight up for sale listing that the other injection did not need replacing urgently hence why we hadnt asked for them to be done. We do not currently have the money to pay for this repair, but the garage owner is now calling up aggressively and threatening to charge us for daily storage for the vehicle which he will add to the bill if we don't collect it. He is also now making up fictitious stories of other people he says overheard the conversation when we originally took the vehicle in to his colleague. There was noone else there, just us and the guy we handed over to as we spoke outside. We feel that he has us over a barrel really as he has our car. We have offered him £500 to settle but he refuses. Can anyone please give us any advice on where we go from here. We do not have an additional £500 to pay for work that we did not ask to be done, but do need the car back and need to sell it . Many Thanks in advance.
  6. Further to my post of the 21st Jan re two of my MBNA cards. As mentioned then, both had offered to refund some of the money requested at that time. I did go back to them asking them to reconsider my requests for £900 and £962. I have received responses from both. One has refunded £2300 and the other £2500 despite me only requesting £900, but it appears they have refunded interest charges also. Obviously I am very happy with this. I hadn't actually pursued the MBNA / Virgin card further as I had decided to wait to see what their final response was re the other two cards, therefore having now received this, despite them telling me their offer of no refund whatsoever was their final response, I will go to them today and ask them to reconsider. We fell into difficulties with all three cards at the same time and our financial history and communications re all three cards are are identical. On that basis I feel its worth another shot before following the FOS route. Anyway just thought I would update.
  7. Are they likely to withdraw their original offer though do you know ?
  8. Back with another MBNA question please. Basically I am trying to reclaim charges on three accounts. One responded as above, the other with an offer of £112 ish ( I requested £900 ish ) and lastly another response today on the 3rd card of £357.53 ( requested £962) The letterstates they are arranging to credit my account with the amount offered and having checked today this has been done already. Obviously this offer is great and reduces the balance, but is it worth going back to them and asking them to reconsider a higher offer , or just accept what has been refunded . Any thoughts appreciated. Thankyou .
  9. Ok great. To be honest I ahve absolutely no idea what the average was. I will dig out all of the statements and see what figure I come to. Should I then send them a LBA and change the amounts I am requesting ( I asked for the 8% figure in my previous letter) , or just go straight down the court route. I have two more MBNA cards I am waiting for a response from with charges amounting to about £900 each before the interest, so it looks as though I can expect a similar response on those also. Thankyou for your time .
  10. Yes absolutely and I do agree, it would knock another nice chunk off of the debt. They have frozen interest now ( for the time being at least) and what I didnt want them to do was get miffed and decide to start charging again. I have no idea if they are so fickle ! I have looked at the link you sent, I am assuming I put the Interest on the card in the box at the top. What do I do if the interest changed over the years. To work out the interest I mentioned in the original post, I just used a calculator on another website and I think it charged interest at 8% across the board. Is this the wrong amount to ask for ? Sorry for all the questions.
  11. Thankyou again ! You always seem to reply to my posts ! Have you any idea if I take this further whether it might antagonise them as far as my DMP is concerned ?
  12. I have requested from MBNA that they refund charges amounting to £408.00 (£470.84 with interest)on my MBNA / Virgin credit card. The response received yesterday was the standard " we have done nothing wrong, we wont refund you anything"response. They have stated that they have exhausted their complaint process and that it is their final response.These charges are all £12 charges yet they were advised in 2008/2009/10 that we were in financial difficulties. In dec 2010 we entered a payment arrangement with them, which ran for the whole of 2011, and from this month have now just entered a DMP . During these times they continued to add charges and over the limit fees. My questions are these: 1 .From Jan 2012 they have agreed to freeze interest and not make any further charges. If I pursue this refund claim could I potentially antagonise them and upset the upcart re the DMP ? 2. If its ok to continue to pursue this, shall I send them a LBA and hope they then re think, or not bother as they have said this letter is their final response on the matter ? 3. The next step, then I am assuming would be the FOS, I tried them with Halifax and they were next to useless and I am intending pursuing them through the court, but is it worth trying them with MBNA and then if I have no luck try the court ? Many Thanks in advance for your advice.
  13. Sorry I really am not concentrating this afternoon am I ? Just re read your post and you have said they do hold docuents past 6 years, so I will send as SAR today !
  14. Sorry probably a daft question, but if they dont hold documents past 6 years is there any point sending them an SAR. Jsut tried the same with Barclays for an old account but they jsut wrote back and said they have no info as account is closed and more than 6 years old. I will try and find th epost you mention. Thankyou
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