Please be aware that you do not need to go through a claims management firm if you have a complaint about a mortgage broker or mortgage lender regarding Payment protection insurance or a mortgage you were sold. A lot of claims firms will just charge you an upfront fee of a couple of hundred pounds and they are making false claims to mortgage brokers/advisers when people don't have a case but they tell you you do. Mortgage brokers are being put out of business because for every false claim they receive they have to pay £500 to the Financial Ombudsman Service. Please sign this e-petition as it calls for claims firms to also have to pay if they make a false claim: http://epetitions.direct.gov.uk/petitions/17198 Please make your claim to the Financial Ombudsman Service for free and they will tell you if you have a case or nor before pursing the broker.

V useful info guys - thanks

I personally prefer the way an old fashioned book feels

This is very helpful, thank you

I wish i had one near me!

I am in a similar situation, this info is really useful, thank you

Does anybody know how i can get an update on my current balance, they always send me one that seems to be out of date?

Yes, sounds like you need an adaptor

Thanks for all the info

Well done!

Thank you for all the info x

Please be aware that you do not need to go through a claims management firm if you have a complaint about a mortgage broker or mortgage lender regarding Payment protection insurance or a mortgage you were sold. A lot of claims firms will just charge you an upfront fee of a couple of hundred pounds and they are making false claims to mortgage brokers/advisers when people don't have a case but they tell you you do. Mortgage brokers are being put out of business because for every false claim they receive they have to pay £500 to the Financial Ombudsman Service. Please sign this e-petition as it calls for claims firms to also have to pay if they make a false claim. Please make your claim to the Financial Ombudsman Service for free and they will tell you if you have a case or nor before pursing the broker.