well we have had their final response and sent a copy of that with the only paperwork we have been given to the financial ombudsmen i love how they think they are above them. they actually put in a letter " this is out of the financial ombudsmens jurisdiction" we will see about that!!!!!!!!!!!!! they are idiots they sell debts on but dont actually try to resolve the matter with the client thats clever i really must hand it to them they have really great BUSINESS SENSE. its like them lending someone a pen then if they dont hand it back right away telling the teacher on them instead of just asking.

well the funding copr are at it again and say they cant send paperwork out as they have sold the debt on. i wonder do they realise its illegal to sell the debt on without notifying the people involved then they have said its outside the financial ombudsman services jurisdiction we will see.

if the ombudsman has found in your favour take them for as much as you can work out if all payments had been made and go for that if its their fault that all payments werent made for whatever reason

thanks for that when they finally get in touch after "investigating" i will ask for that as well, they say he signed a surrender notice not a termination notice and thats why the debt is still there but they came and picked the property up and wont send us copies of what he actually signed.

thanks for your comment smileymiley it backs up the service we have had, when we asked for copies of things such as documents my husband has meant to have signed they just put the phone down how nice is that. i have complained down the right channels as i have gone through the financial ombudsman service who have sent a letter to the complaints department so will see what happens now but i wont be leaving this when we are been sent threatening letters from debt collectors regarding a debt that should have been resolved 6 years ago !!!!!!!!!!!!.

hi we need your help my husband took out car finance with this company over 6years ago he lost his job and could not make the payments. he had got over the halfway point so asked for a voluntary termination of the contract. the finance company came out and recovered the car. 2 months ago he received a letter from a deby collection company saying he ows them £3600 for the car. can they make him pay this? what can we do about this? we have been in contact with the financial ombudsman who has sent them a letter saying that we are disputing the debt and they are looking into it but i have little doubt that they will come back and say he still owes it. when we spoke to the funding corporation the staff were rude and refused to send out copies of the account and the terms and conditions applicable at the time. HELP

hi we need your help my husband took out car finance with this company over 6 years ago he lost his job and could not make the payments. he had got over the halfway point so asked for a voluntary termination of the contract. the finance company came out and recovered the car. 2 months ago he received a letter from a deby collection company saying he ows them £3600 for the car. can they make him pay this? what can we do about this? we have been in contact with the financial ombudsman who has sent them a letter saying that we are disputing the debt and they are looking into it but i have little doubt that they will come back and say he still owes it. when we spoke to the funding corporation the staff were rude and refused to send out copies of the account and the terms and conditions applicable at the time. HELP