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kingjimmerjammer

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  1. Thanks for the help guys. Although this website doesn't believe in the FOS too much when you read the little FOS pop up. Doesn't give me much confidence but i guess all i have to do now is wait.
  2. Thanks HB, well my story is pretty much the same as this except it's been going on for 9 months and the insurance company approved the claim and offered an insulting amount for half the value of the ring even though their own jewellers could not source and remake the ring with a higher budget. I pushed back and it was going on for sometime until recently they came out with this new customs tactic. It has been stressing me out beyond belief as I put everything I had into my fiance's engagement before she was mugged.
  3. Hi There, Did you ever get this sorted with Cunningham Lindsay? I am going through the same thing with them. They have been a nightmare and always appear to be trying to avoid settling the claim. They really are just that... a company trying to adjust the loss down for the Insurer but they have pulled this Customs Tactic on me even after they have approved the claim. It has been 9 months of struggling with them. I have just contacted the Ombudsman Service but would really like to know what happened in your case? What was the outcome after you could not provide the Customs Receipt? Kind Regards
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