always worth calling trading standards, you have nothing to lose.

well, i didnt 'lose it' until; after an hour of trying to be diplomatic didnt work. I asked them time and time again to go and put the old ones back on and they refused claiming they hasd been taken off site. fortunatly, i have an email i sent them enquiring about how much was it for a service. i have their reply with the price and my further reply that if they serviced it, if they could also look at some warranty issues (suspension arm). My email stated at the end 'only the warranty issue and service need addressing'. There was no mention of tyres or doing any extra work. In the past, even when I have had company cars the garage has always paid me the courtesy of phoning before carrying out any further works they considered neccessary. they didny make any attempt to contact, my phone recieved no calls at all on the day, so there was no potential for them to find my phone engaged. furthermore, im convinced the tyres where legal - its a 2 and a half year old car which has only done 24,000 miles. I had them balanced in march and the guy said they where fine.

yes. when i dropped of the car i paid for the service. on my return i expect to pick up the keys, no more. They also had a look at a few things but as the car was in warranty there was no issue. i guess new tyres/exhaust/brakes are the only thing they can try it on with. Utter ****. i think they didnt want to put the old ones on because it was getting late and I was refusing to leave the show room.

dont pay them. they are trying it on.

thanks Zoe. a couple of the girls in work put their car in for services and have had minor niggles afterwards, i wonder if they are using YTS mechanics on the cheap? I will tell them if they must use chapelhouse, to do the tippex trick - you write the date of the last oil change on the oil filter to make sure they change it. scumbags.

they gave me a bill after giving me the keys which i ripped up in their face and walked out. i have had no contact since. can you post a link to the other person who suffered this trick? its disgraceful.

whats the car. model and engine please?

any news

Hi, wifes car went in for standard service. booked it in, agreed price, droped it off, no problem. came back to pick it up and they handed me a bill for 4 new tyres! I told them it did not need the new tyres, the old ones where within the legal limit, and even if one or more of them was not ,they had no right to remove them. They claimed they tried to call but couldnt get hold of me ( absolute lie, my phone was on all day) I refused to pay for them and they refused to release the car. After much agro and a physical confrontation, i finally got the car back. The garage are claiming to be suing me for not paying for the 4 tyres but ive heard nothing in 3 days and I think they are bluffing me. 4 tyres i didnt need or want. Where do i stand? BTW, i asked them to return the old tyres but they claim they couldnt as they had been disposed off. If they had not given me the keys, where would I have stood? Has anyone else ever fallen for this trick?

i know this doesnt help, but no one should by a renault they always finish bottom of the warranty direct surveys for a reason

any news?

How interesting. I enquired about a citroen c3 chapelhouse have on special offer on their website last week and was planning on going down to test drive it on friday and probably buy it (i have been to the bank to arrange the loan - its the exact model i want). But after reading this, I think I will shop elsewhere. They have a nearly identical one near Birmingham; alot further to travel but that garage has a good reputation. I will not be buying of chapelhouse and I will make sure my friends and collegues at st.helens council dont either. the way they have treated you is disgusting. After all the inconvinence and lies, they should have sorted out your refund and compensation immediatly/ I would reccomend you share your story on the honestjohn website forum, they would be most interested.