sgreen1
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Superdrug/RLP False Allegations
sgreen1 replied to s.green's topic in Retail loss Prevention/Other shoplifting allegations.
Please note, i lost my login so have created a new acc to update my original post. Sorry i should have sent an update earlier, but to be honest it's been nice not thinking about this for a while, it hasn't been one of my highlights. I engaged in communications with Superdrug customer services and the security co - Stealth Security, but seemed to be going around in circles with each referring me to the other or RLP. The store manager and security guard had discrepancies in their stories which made it even more difficult to resolve this. I then emailed the Superdrug CEO, to his credit he requested a further investigation and i was put in contact with their legal department. The case was then dropped and customer services sent me a £50 gift voucher. I also gave details of this case to the CAB, who have were very supportive. Richard Dunstan recommended asking for all the info they held relating to my case which i did. I eventually received a large folder of emails, plus the forms which were sent to the RLP. I found some discrepancies on the RLP form sent by Stealth Security, it said i'd admitted guilt and i'd concealed items within my pushchair. Both are untrue. The biggest shock i got was were the guard and manager had both said the police had told them someone of my name and the same situation has been caught earlier that week and they wanted to see me to confirm if it was me or not. For the record, it most certainly was not me, and the coincidence is pretty high that i question if this comment is true (especially as other lies had been written about me). The strange thing is they made a big deal about this comment in their correspondence to each other (there was a note there not to tell me this information), yet no-one bothered to confirm the police response when they did see me. I emailed Stealth Security to try and have this clarified in writing but the manager there is no longer replying to my emails. Hmmm Anyway, i hope this information is useful to anyone else out there in a similar position.
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