I'm still fighting with Cash Genie/Carter Forbes. My original loan was for £200, and I paid back over £300 in roll over fees. I've paid £80 to Carter Forbes, but they still say I owe £556! I just can't work it out. Any advice? I am happy to pay them another £180 which would be the loan plus 1 months interest, less what I've paid. They seem to be very vague when I'm asking for the balance they took over from CG and what charges they have added.

Thanks. I don't think they have ever rung me - well if they have they haven't left a message.

I've had another email from them this morning saying I've ignored them, which is obviously untrue. Should I just ignore them from now on then?

Yes I've kept the letters.

Anyone else had dealings with these lot? I've just had a debt taken over by them, which I acknowledge is mine, and I've emailed twice and sent a recorded delivery letter which they are not acknowledged. I've just come home to another letter saying I've ignored their efforts to get in contact and they are sending a door stop collector now In my letters I sent an offer of payment but they are obviously just going to ignore me. I am certainly not going to ring them - but don't know what to do next.

Whats CGUK?

They have left me alone now, not heard anything for ages.

http://www.lbc.co.uk/listen-live-3578

There is a discussion about PDLs on now.

Are they allowed to ask for and I&E form?

I have offered a certain amount for a repayment plan, but they say they can only accept double that a month. Unfortunately I just cannot afford it, should I just stick to my guns?

THey have also rung me 10 times this morning, despite me being in email conversation with them! What would you write in the letter? Would I be best to not deal with them?

Apparently they can freeze interest etc as soon as I give them my debit card details, but if I pay by standing order won't do that until they have the first payment?!

Thanks renegadeimp - do you know where the legislation is stating this? I don't like the tone in their emails either.

Carter Forbes have just told me they will not allow me to pay by standing order (for a Cash Genie loan) and they will only freeze interest etc if I give them my debit card details. Surely this isn't correct? Shouldn't interest be frozen anyway if the account has been passed over to a DCA?