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BiggySu

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  1. On the 10/03/2011 I parked at X Railway Station in order to catch a train to London. I had no coins on me and as it was 6am could not change my notes for coins in the ticket office. As a result I had to pay for my parking by phone. I was also in a rush to catch the train and so did this at the same time as retrieving my pre-ordered ticket from the machine. As a result of this I made a tiny error. Instead of typing in the 4 digit code for X I got one number wrong and typed the code for Y station. This payment was accepted (I have a record of it leaving my account). When I returned later that day I found that APCOA had given me a "Civil Parking Notice" for £80 (down to £50 if paid early). I wished to query this so I telephoned them and spoke to a very reasonable man who assured me that my story would vindicate me as I had obviously acted honestly and with the best intentions, I had simply made a very human error. However, he told me that I had to appeal in writing. I did this and my appeal was rejected. Fine I thought, but I'm not letting them keep my £2.50 as well. Surely if they accept that as a valid payment (albeit for a different car park) they cannot also take a fine from me! They cannot have their cake AND eat it!? I wrote another letter requesting a refund. This has now also been rejected and they are still demanding £50. They have also told me that "Should any further correspondence be received rearguing this matter it will be returned without comment". What should I do? Many people seem to advocate ignoring these notices however I am wary of this. Thankyou in advance, S
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