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markhastie

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  1. I am writing on behalf of ALBA Residential and I note your comments made about our company - I think from reading it there is obviously some confusion here! I would welcome you to get in touch with us in order to explain things to you, as what you have written is incorrect. Firstly if you have told us you do not want a viewing to go ahead, then we will not come, so do not worry about that. Notice is generally always given via telephone and if we do not hear back from you normally we will text or leave a voicemail, ensuring you get our message. If you get back to us to tell us you are dissatisfied in any way with how the viewings work, then of course we update our systems internally, and we work around you. We do need access to re-let the property for when your lease is over, so we are prepared to be flexible in order to do so, and appreciate your assistance in allowing us to access the property either in your absence or presence. You pay rent in advance, which means the rent we expect you to pay by the 1st June will be for the month of June's rent. Your deposit amount is retained until after you move out, and then is returned following our final inspection, which is normally the day after your lease end date. This is all detailed in the End of Lease inspection letter sent to you after you've submitted your Notice to Quit. Perhaps it will be easier to speak about things to help set things straight, so please email me or call me, our number is on the website. If preferred, give me your property address via private email (my email address is mark at albaresidential .co.uk, and I will look into it for you. Kind regards, Mark.
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