FYI, watch Despatches tonight on Channel 4 at 8pm, about Brexit and how it might affect your weekly supermarket shopping chores.

Who knows how they've managed to stay open, hasn't there been any attempts of trading standards closing them down?

Aint got the refund yet?

Shocking Customer Service in my encounter with a internet based bedding company bestpricebeds dot co dot uk / Flintshire Furniture , please read email from bestpricebeds received 17th January 2017, the wording in the said email to any customer is 'unacceptable'. The conduct of these internet based companies need reviewing else need closing down as they could have approached the customer in a more acceptable manner by a significant margin. It's like dealing with Del Boy from Peckham, "now item is sold i'll wash me hands and go to sleep like a baby." Please note - On taking delivery of the bed all we received was a delivery note with Flintshire Furniture details on there, upon finding faults we contacted the sender. Had the sender directed us towards bestprice we would have, however Dobby @ Flintshire by default took responsibility for the faults and attempted to rectify the issues themselves. - Dobby is fictional and was purposely substituted for the real name ------ still awaiting refund and reply.... Hello Please confirm if the refund has been processed. The bed was picked up by TMF Logistics last month. I look forward to your reply. Kind regards ----------------------------------------------------------------- To: Flintshire Furniture; customerservice at bestpricebeds dot co uk Subject: Re: Dobby Invoice #### / PO ##### Hello to whom it may concern @ bestpricebeds I have three boxes awaiting collection ASAP for full refund. Please advise of collection date. I have informed Dobby as well. Many thanks ----------------------------------------------------------------- From: Flintshire Furniture Sent: 18 January 2017 Subject: Re: Dobby Invoice #### / PO ##### Hi Can you please advise bestpricebeds so then can send me authorisation to collect. Regards Flintshire Furniture Ltd Tel: 01244 814673 Fax: 01244 559055 Web: flintshirefurniture ----------------------------------------------------------------- Sent: 18 January 2017 14:44 To: Flintshire Furniture Subject: Re: Dobby Invoice #### / PO ##### Hello Dobby I have the three boxes ready for you to arrange collection for ASAP, please confirm collection date. Thanks From: customerservice@bestpricebeds Sent: 17 January 2017 17:33 Subject: FW: order ##### ----------------------------------------------------------------- From: customerservice@bestpricebeds [mailto:customerservice@bestpricebeds dot co dot uk] Sent: 17 January 2017 17:28 Subject: order ##### Hello I have spoken to Flintshire Furniture who has gone through what has been done with your order placed 1.12.2016 Please let Me Explain to you , Your contract of Sale was between yourself and Bestpricebeds , You had a email order confirmation of our details sent by email With your order and we sent you a written receipt which would have gone to the billing address. If you read the Terms and Conditions that came with your email , it would clearly Explain the Faults procedure , it would also say that if you were not happy with the product You had to let us ( bestpricebeds dot co dot uk) your seller of the product know within 14 days of receiving the bed , explaining the problems , and sending pictures , so we could arrange a replacement You did not Do this at all , instead you bombarded the importer with emails and phone calls , This is totally wrong . For example if you purchase a Silentnight bed from Argos , and something was wrong you would go back to Argos Not contact the manufacturer. So here we are 17.01.2017 and you are telling me that you are not happy with your replacement bed , of which I did not know you had even had a replacement , because I have no emails contry to your first order on 01.12.2016 and that I understand has been with the courier since before Christmas But for some reason you would not take the replacement bed , and now that the replacement bed has been delivered , there was something wrong with that , Which Flintshire furniture has sent to you a part in the post to rectify No offence but you have made a complete shambles of the faults procedure YOU NEVER EVER go to the manufacturer or importer , you go to the company who sold it to you bestpricebeds dot co dot uk The fact that you have not adhered to those terms and not had any contact with me is Breach to our agreement or contract , and I and have reason enough to say , I do not want to have anything to do with you at all I have spoken to Flintshire Furniture who has said , Put the frame you have just received back in the boxes and wrap up the bed once this is done He will arrange collection of the frame , once he understands the bed frame has been collected we will refund you and put an end to this sorry Saga If you do not have the boxes however you cannot Return the Frame At All I hope you understand what I have written as you have done everything the wrong way with your complaint Customer Service ------------------------------------------------------------------------------------------------------------------------------ BestPriceBeds Ltd 22 Redenhall Road Harleston Norfolk IP20 9ER w: bestpricebeds e: customerservice@bestpricebeds t: 01379 855456 f: 01379 855453 ------------------------------------------------------------------------------------------------------------------------------------------------------------ From: Flintshire Furniture Sent: 16 January 2017 14:10 Subject: Re: Dobby Invoice #### / PO ##### Hi We received your emails and have a foot waiting to post, alternatively wrap the bed up and I will collect it. Please advise. Dobby Flintshire Furniture Ltd Tel: 01244 814673 Fax: 01244 559055 Web: flintshirefurniture dot co dot uk ----------------------------------------------------------------- Sent: 16 January 2017 13:59 To: flintshirefurniture@hotmail co uk; sales@flintshirefurniture co uk Subject: Re: Dobby Invoice #### / PO ##### Hello I sent this email on Saturday and I am awaiting a response. Please let me know what you plan to do to rectify the issue in the first instance, alternatively collect your bed (the bed is still in their three boxes) and issue us a refund ASAP. ----------------------------------------------------------------- Sent: 14 January 2017 21:30 To: flintshirefurniture@hotmail co uk; sales@flintshirefurniture co uk Subject: Re: Dobby Invoice #### / PO ##### Dear Dobby So we have had our replacement bed today by TMF, unfortunately all three boxes have damages on them and they all have poor packaging / rips. I cautiously opened the main box (headboard) pulled out the headboard and panels to inspect, although headboard seemed in a better condition (fabric etc) I noticed one of the floor stubs / plastic feet broken. I am really disappointed by the product and delivery, is it worth the hassle? I'm not sure if I should open packages 2 and 3 because I don't know what surprises await me. Could you kindly send a replacement floor stub out and I proceed to assemble the bed opening the other boxes? Please bear in mind If I find any more faults I will want to return your bed for a full refund, the hassle just isn't worth prolonging or the money that was paid for it. The purchaser will be expecting the money back into their account. Apologies for sounding upset but its so frustrating I'm sure you'll understand. I look forward to your prompt reply -------------------------------- Sent: 07 December 2016 12:52 To: flintshirefurniture@hotmail co ukay; sales@flintshirefurniture co ukay Subject: FAO: Dobby Invoice #### / PO ##### Dear Dobby We took delivery of this bed yesterday and encountered a few problems 1. Damage to cloth / felt on headboard and base panels (see pictures). 2. Two of the four batons which fit across the base of the bed do not fit into the plastic slots attached to the side boards zipped images to follow. 3. The Slat Frame does not sit on the plastic component attached to headboard (by design according to Dobby), personally i think it should sit on the component. zipped images to follow 4. Holes are not aligned enough to fix the cross bar underneath the slat frame. This was purchased as a gift and it was supposed to be in time before a wedding which take place this Sunday, do you think there is any chance of recovery from issues for the above faults before Friday the 9th? I look forward to your reply.

...

Hello, thanks for the replies. I can confirm that it is myself being called in for an interview now, attached with the letter is a leaflet about IUC, so no doubt it is a IUC. I have various correspondence sent to my mothers address, such as bank statements, bills and tax code notifications from HMRC etc. as I used to live there pre 2006 and I did not change addresses for bank accounts as I do regurlarly visit my mother (but I don't stay over). Despite the above, I also have correspondance sent to where I'm living now (my sisters house) e.g. council tax correspondance for a different property altogether that I own rented out to someone else. I am considering consulting a solicitor to see if they can get any info before hand before I go to the interview because the impression I'm getting is that some form of unwelcoming interrogation will take place. Solicitor at this point will be costly and I don't think I'll qualify for legal aid.

Scenario/situation: Mrs GW who is in her late fifties has been claiming CT benefit for the past three years and declaring that only herself and her 24 year old daughter are living there, her income is circa £81 per week and her daughters income was £25p/w. She only claims a widows benefit and as she is generally housebound as uncapable going far distances alone, she does not work or go to the job centre to claim her JSA. Mrs GW has limited english speaking, reading and writing capability due to being brought up in a non english speaking envirnoment and has mainly depended on her children to interpret and help her with her claim, primarily her daughters. Recently as October 2012 Mrs GW recieves a letter from the Birmingham City Council Counter Benefit Fraud Team or FINCBFT inviting her to an interview with one of the auditors: "We are in receipt of information that indicates that the details we hold in relation to your benefit claim may be incorrect. As a result, we would like to interview you regarding this matter.... etc etc .... If you are unable to speak or read English please bring along someone who can interpret for you...... etc etc..... If you normally wear reading glasses, could you please bring them with you to the interview as you may be asked to view documents..... etc etc" PLEASE NOTE: there is no mention of fraud within the body of the letter nor is there any mention of the interview being conducted under caution. I am another daughter of Mrs GW and I have been living away from the address in question for some time now but have had some bank accounts and some credit cards under this address and I generally help my mother with her benefit claims (along with another one of my sisters who occasionally helps out too). its possible that they came accross some verification from banks / credit checks whish show I have accounts registered at my mothers address... is this enough though to validate I live at my mothers address when I don't? I have various correspondence sent there as I end up checking up on my mum anyway. I called the auditor on behalf of Mrs GW saying my mother can come but I'll have to bring her due to Mrs GW not being able to travel alone nor being able to speak English, auditor said fine but then hesitated and said not anyone directly involved with the claim or anyone who has helped her with the claim. I said fine, I helped her quite some time ago and she replied "ok, we'll see" I took my mother at the appointed time and the auditor came down to meet us in reception and she started off (in front of all other waiting public) "I need to interview Mrs GW, I understand she can't speak English", I replied "Yes, I'm here to interpret", Auditor says "you are directly connected to the case (I think she said this), so it can't be you" quickly followed by "I need to interview the person responsbile for filing the claim, was that yourself?", Panic took over so I mentioned that it was my other sister, auditor took details down of other sister at which point I said we both had equal contributions, so auditor took my details down too (both us sisters live in the same house) and the auditor later said "I'll be wanting to interview your other sister (and also dropped in "or whoever filed the benefit claim")". The tone of voice was different (to when we spoke on the phone) as if firm and strict, lacking pleasantness or tact, courtesy and as if her judgement passed already. so now a letter is pending to be received by my sister living at the our address. At times I feel this is a trap, the way the auditor worded the letter (standard no doubt) and the way the auditor spoke on the phone and the way she spoke to us in front of the public, she has confused the hell out of "who should/can attend or who shouldnt" in two comms encounters... because it is I who helped her with the claim in the end, can I now attend although I was previously told I couldn't? Anyway even more curious to know what info they have which goes against the claim and confused to why Mrs GW hasnt had a notification yet saying her benefit has stopped pending investigation. Do I have the right to request what info they have before hand? What happens next, what are the options, what is the best one to proceed with? Although the letter is vague, I don't think it would be wise for Mrs GW to attend the interview until it has been made clear whether the interview is a IUC type or not, but any way of finding out what info they have before going in blind? if it is a IUC a legal aid rep will be needed but it hasnt been confirmed yet and im not sure of the process within the birmingham city council. Is it worth contacting the local MP about this as it potentially can explode to something unexpected / undesired or it could be wrapped up in five minutes??? if it could be wrapped up in five minutes why has it ended up in the CBFT department, hence it must be serious but wheres the IUC letter, on the internet / forums there are a lot of mentions of this letter but not of the one Mrs GW received...... somethings got to be different. Aware that these new counter benefit teams emerged around oct 2010 around the UK since the election of the coalition government to crack down on benefit fraud as part of its new budget and it looks like auditors have targets to meet and are using a whatever means necessary? Also aware the current benefit system ends in April 2013 where a new system comes in which reduces the likely hood of some people claiming where they were able to before... Your opinions and advice will be deeply appreciated as I think they're trying to build up a case somehow.

Scenario: Mrs AA who is in her late fifties has been claiming CT benefit for the past three years and declaring that only herself and her 24 year old daughter are living there, her income is circa £81 per week and her daughters income was £25p/w at the time. She only claims a widows benefit and as she is generally housebound as uncapable going far distances alone, she does not work or go to the job centre to claim her JSA. Mrs AA has limited english speaking, reading and writing capability due to being brought up in a non english speaking envirnoment and has mainly depended on her children to interpret and help her with her claim, primarily her daughters. The daughter moved out for approx 14 months from Feb 2011 and Apr 2012 during which time in Sept 2011 She started another job £400 p/c/m on average and that has been her income since. Mrs AA did not notify the council of the changes i.e. daughter leaving and daughter returning with a different income. Recently as October 2012 Mrs AA recieves a letter from the Birmingham City Council Counter Benefit Fraud Team or FINCBFT inviting her to an interview with one of the auditors: "We are in receipt of information that indicates that the details we hold in relation to your benefit claim may be incorrect. As a result, we would like to interview you regarding this matter.... etc etc .... If you are unable to speak or read English please bring along someone who can interpret for you...... etc etc..... If you normally wear reading glasses, could you please bring them with you to the interview as you may be asked to view documents..... etc etc" PLEASE NOTE: there is no mention of fraud within the body of the letter nor is there any mention of the interview being conducted under caution. I am another daughter of Mrs AA and I have been living away from the address in question for some time now but have had some bank accounts and some credit cards under this address and I generally help my mother with her benefit claims (along with another one of my sisters who occasionally helps out too). I called the auditor on behalf of Mrs AA saying she can come but I'll have to bring her due to Mrs AA not being able to travel alone nor being able to speak English, auditor said fine but then hesitated and said not anyone directly involved with the claim or anyone who has helped her with the claim. I said fine, I helped her quite some time ago and she replied "ok, we'll see" I took my mother at the appointed time and the auditor came down to meet us in reception and she started off (in front of all other waiting public) "I need to interview Mrs AA, I understand she can't speak English", I replied "Yes, I'm here to interpret", Auditor says "you are connected to the case (I think she said this), so it can't be you" quickly followed by "I need to interview the person responsbile for filing the claim, was that yourself?", Panic took over so I mentioned that it was my other sister, auditor took details down of other sister at which point I said we both had equal contributions, so auditor took my details down too (both us sisters live in the same house) and the auditor later said "I'll be wanting to interview your other sister (and also dropped in "or whoever filed the benefit claim")". The tone of voice was different (to when we spoke on the phone) as if firm and strict, lacking pleasantness or tact, courtesy and as if her judgement passed already. so now a letter is pending to be received by my sister living at the our address. At times I feel this is a trap, the way the auditor worded the letter (standard no doubt) and the way the auditor spoke on the phone and the way she spoke to us in front of the public, she has confused the hell out of "who should/can attend or who shouldnt" in two comms encounters... because it is I who helped her with the claim in the end, can I now attend although I was previously told I couldn't? Anyway even more curious to know what info they have which goes against the claim and confused to why Mrs AA hasnt had a notification yet saying her benefit has stopped pending investigation. Do I have the right to request what info they have before hand? What happens next, what are the options, what is the best one to proceed with? Although the letter is vague, I don't think it would be wise for Mrs AA to attend the interview until it has been made clear whether the interview is a IUC type or not, but any way of finding out what info they have before going in blind? if it is a IUC a legal aid rep will be needed but it hasnt been confirmed yet and im not sure of the process within the birmingham city council. Is it worth contacting the local MP about this as it potentially can explode to something unexpected / undesired or it could be wrapped up in five minutes??? if it could be wrapped up in five minutes why has it ended up in the CBFT department, hence it must be serious but wheres the IUC letter, on the internet / forums there are a lot of mentions of this letter but not of the one Mrs AA received...... somethings got to be different. Aware that these new counter benefit teams emerged around oct 2010 around the UK since the election of the coalition government to crack down on benefit fraud as part of its new budget and it looks like auditors have targets to meet and are using a whatever means necessary? Also aware the current benefit system ends in April 2013 where a new system comes in which reduces the likely hood of some people claiming where they were able to before... Your opinions and advice will be deeply appreciated.

Just to update you guys, the chargeback from the credit card company worked back in June (I think it was) since then I haven't head anything......... I got my deposit back though so thanks for the suggestions guys!!!!!, I wonder if my CC co got their money back and ebookers got their money back from A2B? Anyhow A2B car rental charlatans are still at large..... they don't deserve to be in business!

Well, I went through ALL the relevant bodies of ERAC and they confirmed that they were not paying out any refunds while Charlatan Dave of A2B still insisted that ERAC was issuing a refund. Who i he kidding and who am I likely to believe? This guy Charlatan Dave is crazy! Needs admittance to the elderly retirment psychiatric home. No remorse, nothing! While all this was going on and way before I even requested confirmations, I logged a query with Trading Standards, mighty help they turned out to be, they suggested small claims court action with no reclaimable court fees and expenses. Is it really worth it? yet they took no action to prevent this from happening again, even though I advised them they were still advertising vehicles that they did not supply. I felt they did not fully excercise or help me exercise my right as a consumer. I got in touch with both birmingham and lancashire trading standards divisions. Anyway TS did get in touch with our pirate and so when I contacted our pirate he said 'we are washing this off our hands now, you went to Trading Standards when you should have listened to us when we said ERAC was going to refund you". "It is with trading standards". personally I felt this pheasant needed admittance to the elderly retirment psychiatric home. No remorse, nothing! But also thanks for the suggestions 'forum guys', I also initiated a chargeback claim at the beginning just in case our pirates were thinking of keeping the refund and so the bank has taken on the debt and will take the necessary actions with e-bookers. I only hope someone goes and closes the A2B car rental establishment, they don't deserve to be a active business, right charlatans they are! REMEMBER LADIES AND GENTS! STAY AWAY FROM : A2B CAR RENTAL DOT COM, LANCASHIRE !!!!!!

Thanks for the advice guys.... heres the correspondence so far.... ---------------Ch@rlatan D@ve, I am dissapointed that I have not yet had a reply. Please update me with when I will be receiving my refund. I am still waiting on the receipt, please also confirm that the refund will be issued to the card that I paid with ending 6677 so I know which account to monitor the refund coming in. I do hope that my emails are not blatently being ignored and I hope to have a reply from you today. This kind of conduct is not acceptable. Mr Victim --------------------------- -------------------Dear Mr Victim. We are not ignoring you at all. With regard to a receipt, as stated before, this would come direct to you at the time you made your reservation and made payment through Moneybookers. If you had not made this payment or been issued with a receipt at the time, the booking would not have come through the automatic booking system as it is the issue of the receipt which triggers this system off. Whey you contacted the local manager about the refund you placed a stumbling block in the system, as no manager likes to have to make refunds so lower their branch income. This is why we go to higher authority to obtain this for you which he is actually involved in so doing at this time. -------- Regards Ch@rlatan Dave----------------------- Char@latan D@ve, but I myself did not make the payment via ebookers, someone your end called Joe or Jill did (I gave you the card details myself as I did not want to put it through your website) and I never received the receipt. Kindly look up your merchant account (ebookers?) and resend the receipt. Please confirm that the refund will be made using the card details I made the payment with ending 6677. Knowing a timescale to receive the refund would help although you've already given me a few assurances in the past which haven't followed through? So you can understand my frustration. I should have had my refund by now it’s been way over a month. Mr V1ct1m ------------------- Ch@rlatan D@ve Can you re-issue my receipt please from eBookers and also confirm if the payment will be going back on the same card that I paid with. Mr V1ct1m ----------------- Hi Mr V1ct1m Further to our telephone conversation this morning, I have, as promised spoken with the Head Office and I am told they are sending you your cheque direct to your address as given on the booking form. I have also spoken with Moneybookers and they are resending the payment receipt again as you have reqested. Ch@rlaton Dave ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Point to note, my CC company want an email from A2B saying that the paynment was made from my card and its details (well at least the last 4 digits) , I did try. On my statement the transaction reads ebookers £85 quid. I will be contacting CC company again as it is exactly one month today since A2B indiciated that I was due a refund..... but my only concern is I don;t have the ebooker receipt nor a official receipt from A2B detailing payment specifics.... Is there a certain type of specialist lawyer I can approach? wILL Keep you guys posted how I get on.. trading standards replied after a while, lets see what they say (they have all correspondence)?

hi, thanks for the pointers. As for the Chargeback I need a receipt from the company which i dont have and they seem to be ignoring my request. I gave them the details, they entered the payment details on their website/ebookers, ebookers took my money, but no receipt. I have emails from them saying they have received the money/reservation is confirmed etc, but they dont seem to be co-operating well. The credit card company said we wont be able to start that procedure until I get a receipt or a confirmation from A2B promising me that they will refund to the card I paid with (i.e. including card details)/ Personally i would have liked to have gone through the chargeback route but I need a more heavy approach legally. Dragons Dennis, are you suggesting I file a tribiunal application via a solicitor specialising in Civil law? i'm not sure how to go about this, I haven't heard from trading standards but I am willing to progress this via the courts if I have to for this unlawful act and conduct on the basis I will be able to claim compensation as well as fees and costs as well. Pointers and advice appreciated, thanks,

The outline is, I paid a deposit to reserve / rent a specific car for a specifc period which the A2B also guaranteed. On the day of collection, thier appointed depot (ERAC) advises me that they have not offered the car for the past 18 months. A2B car rental are now refusing to give my deposit back and making their depot / third party liable for it. I beleive the contract is between me and A2B. Need some advice urgently. Is it worth filing a application for a tribunal hearing? Is there anyone I can go to to represent me? Any help appreciated. From me to hire Company Dear xxxxxxxxxxx Please confirm that the vehicle you are booking for me is the Chrysler Grand Voyager (and not the Chrysler Voyager, smaller version) and the rental start time as I would appreciate the latest time possible on the 9th. Once, #Joe Bloggs# confirms the vehicle and all is satisfactory, please put the card payment through.The name on the card reads ####### look forward to your reply kind regards (Victim) Hello (me/customer/victim) Yes the car #xxxxxxxxx# has booked for you is the Grand Voyager automatic as per you on-line reservation. Your payment has gone through so you will be receiving your confirmation shortly. I am so sorry for the delay in answering your original reservation but as xxxxxxxxx explained the booking does not come through to us until payment has been made as it is all to do with the on-line automatic booking site. All is sorted now though and thanking you for using A2B services. Kindest regards xxxxxxxxx assistant > Please be advised that A2B CAR RENTAL have made a vehicle booking on your > behalf with Enterprise Rent-A-Car. Enclosed are the booking details. > > Car Group/Size: MPV AUTO > Rental Start: 09/04/2011 at 09:00 > Delivery Type: Pick-Up > Authorisation: 14/04/2011 at 09:00 (Collection) > Enterprise Ref: 898206 > PO Number: 0603023 > Vehicle Reg: > If you have any queries please contact A2B CAR RENTAL or Enterprise > Rent-A-Car. > > Enterprise Rent-A-Car is pleased to work in Partnership with A2B CAR RENTAL > and looks forward to assisting you on this rental. > > NB: This one-time confirmation message reflect the details of the booking as > originally placed. Please advise us or Enterprise Rent-A-Car if any further > amendments are required. No further emails will be sent. This email was > automatically generated - please do not reply to this email. Thank you for your reply. I forgot to mention that I was quoted £367 on the website last week and even today, but here I am being charged £440? Is there additional charges? Thanks Hello 'Victim' If you look at our website it says the reservation is subject to VAT which is also mentioned on the confirmation document which has been emailed to you. You only pay the VAT on the balance which is due to Enterprise Depot which in fact will be £301.50 + £60.30 VAT. There are no other charges unless you opt for any extras at the Enterprise depot. I hope this clarifies everything for you. Kind regards xxxxxxxxx's colleage Hi xxxxxxxx assistant, Thanks for the confirmation. I did request the latest time possible for rental start on Saturday and was hoping for midday start. I notice below that the rental starts at 9am. Are you able to correct? Thanks 'victim' Sorry 'victim', I have called the branch and they will pick you up between 12.00 – 1.00 pm. The name of the person whom I spoke to at the branch was called Cameron and I made the call at 12.30 pm today this info is just for your reference. The branch usually call you prior to leaving to pick you up, but their telephone number is on your confirmation document should you need to contact them for anything. Best wishes xxxxxxxxxx' colelague Dear xxxxxxxxxx I still havent had my refund for the chrysler voyager fiasco that took place on Saturday 9th April? Remember our conversation on the saturday morning when you found out you haven't had the facility to rent out chrysler voyagers for the past 18 months but you were under the impression that you did? I look forward to your reply. I am extremely dissapointed in all of this, first no voyager, now delayed refund? Victim, Thank you for your emails with regard to the return of the deposit paid. This has been requested from Enterprise through the Regional Director Sales and I have stated very clearly this should be paid without further delay, I expect however, they will reply that they did offer to suppl;y a vehicle of equal standard. I will fight against this for you if they do. I am very sorry for the time this had taken. Regards xxxxxxxxxxx xxxxxxxxxxxxxxxxx i am confused now, I made a payment to a2b car rentals ltd, on failure to provide the vehicle I would have thought a2b car rentals ltd would have the duty to refund me my money by default. In your below email its almost as if you are implying that enterprise should be refunding me. In this scenario I am the customer of a2b not enterprise. Please don't delay the refund, this has been delayed long enough as it is. there is nothing to fight for, I'm not interested in any further vehicle rental? the occasion i initally rented it for has passed, I had to get a vehicle from elsewhere to make up for it. and it wasn't of equal standard, chrysler voyager comes with so many additional luxuries as standard as opposed to a seat al-hambra or a ford galaxy, hence why i was willing to pay the higher price for it in the first place. anyway regardless, I expect a full refund from a2b in the first instance. Please let me know where I stand. 'Victim' Hello I haven't received a reply to the below email. Please respond. Victim Hi 'victim;. The reason you will get the refund from Enterprise is that in the agreement you made with A2B you completed a section in which you accepted the Terms & Conditions of hire. Which state your contract is with the provider of the service, in this case Enterprise. If you had not ticked this agreement box your booking would not have activated the automatic booking system. There will be no fight, you will receive the refund. Regards xxxxxxxxxxxxxxx xxxxxxxxxxx, what about t's & c's section 7 and 8 on your website, surely this scenario is applicable ? realistically when am I going to get my money back? Vicitm, The clauses you mention in your email refer to cancellation by A2B and not by the client. The request for the refund has now been sent to the National Admin Office of Enterprise and I am told will be in your account three days after they instigate this repayment. I expect this will be after the Bank Holiday on Tuesday next. Regards xxxxxxxxxxxxxxx At this point, ERAC was contacted by myself, spoke to area manager for the West Midlands area who said they weren’t liable to refund my deposit. Dear xxxxxxxxxxxxx Who is your contact at Enterprise Rent A Car, i've just spoken to the regional manager of Enterprise Rent A Car and he said, there is no way they will be issuing a refund to me as they were not the party who took the deposit off me in the first place. Please advise of where I stand? Victim Dear Vicitm I will pass your email on to the Regional manager looking after our account. Enterprise will refund this deposit as it was their fault in giving the wrong information also it was Enterprise who confirmed the booking in the first place. I will be back with you on Monday with further information. Regards xxxxxxxxxxxxx Hi Victim I have just spoken with the Regional manager who looks after the area we are in and he has confirmed you will be receiving your refund from Enterprise. Regards xxxxxxxxxxxxxxxx OK xxxxxxxxxxxxx, thank you. May I have the name and contact details for this regional manager? Victim Charlatan Dave I have not had a reply to the below email, nor have I heard anything from enterprise. Please update me. I would also like to request a official VAT invoice (with your VAT number on there) and a receipt for the payment I made to you. if you can send me a PDF/MS word version or scanned documents I would be grateful. Victim Victim When too many people try to get involved it causes problems. Either A2B are dealing with Enterprise on your behalf or you are yourself. You did not pay VAT on the deposit so there will be no VAT number. You received an invoice/receipt from Moneybookers for the deposit paid. I will chase again when the Enterprise offices open again to morrow. xxxxxxxxxxxxxx Can anyone give me advice, i'm thinking of filign a application for a tribunal hearing, this kind of practice is unnaceptable, how long do i have to wait for my refund, is it guaranteed that I will get my refund? theres no assurances? what should I do. I paid £90 in good faith.... and then look what happens.