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unhappybrighthousecustome

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  1. thank you to thebogmonster for head office number, unfortunately another unhappy brighthouse customer. after my brand new fridge went into repair february 2010 with a fault on the gas canisters ( or so i was told ) i was given a loan fridge. which was delivered unwashed and in a really used state, i continued with payments and regular visits into the branch to see when mine was fixed, nearly 16 months later ive only just been told its beyond economical repair, and i can only get it wrote of after numerous calls the the above number the regional manager finally got back to me, apparently my fridge was ready for delivery and i wasnt in. weird as they say its beyond repair waiting on him calling me back tomorrow again!! im going to take this case to court if i have to, to get a new fridge that im STILL paying for as the fault was 8 weeks after delivery and wasnt due to misuse or in anyway my fault, just wondering before my appointment with CAB bureau, does anyone know what rights i have after 16 months of paying for the appliance and only just being told now, any help really appreciated thanks :edit: just spoke to trading standards and there is nothing i can do apparently!! sooo angry and confused
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